Windows 10: Some keys not working after update KB5051989

I have tried uninstalling the update but when my laptop turns back on it automatically installs it againthe affected keys are: f11, num lock, the 2 square brackets, the down arrow, the right arrow, the zero key, the slash key, the subtract and equals key near the backspace key, and the insert keyI have also used another keyboard to check if the keys work on my computer which they did worki have tried safe mode, i have tried checking for drivers, i am on an Acer nitro V 15 ANV-51-57M1please help i want to turn off my keyboard back lights f11

:)

 

Equals Key Wont Work

We suggest that you update the keyboard driver. You may follow the steps below:

• Press Windows logo + X key on the keyboard.
• Select Device Manager.
• Expand Keyboards.
• Click on the driver and click on Update Driver Software.
• Click on Next and follow the steps in the wizard that appears.

Keep us posted.

 

Keyboard shortcut Alt key not working

Hi,



Before we proceed, I need more information to help you better.

• 
  Since when are you facing this issue?
  
• 
  Did you make any software or hardware changes on your computer prior to this issue?
  
  
  

I suggest you to follow the steps below and check if it helps.

Step 1: You may check if the ALT key is functioning correctly in on-screen keyboard. It will help us to verify if there is any issue with the keyboard.

Follow the steps below to open On-screen Keyboard.

• 
  Windows + Q, type OSK (on-screen keyboard)
  
• 
  And check if it works
  

Step 2: Run Hardware and device Troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your devices. Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  

Keep us posted on this issue so that we can assist you better.

 

Function Key Not Working

Hi Kyle,

Thank you for posting in Microsoft Community and being part of Windows 10.

I understand the inconvenience you are facing in accessing the F key on your device. We will help you with this issue.

Do let us know the following to assist you better with this issue:

• What is the make and model of your device?
• Form when are you facing this issue and have you made any changes to the operating system prior to this issue?
• What are the troubleshooting steps have you performed?

If you are using external keyboard, I suggest you to connect the keyboard to different port and to different computer and check if it is working fine.

This will help us to know if the issue is with port/ computer the keyboard is connected to or the keyboard it self.

If you are using laptop keyboard, try the below and check if it helps.

Step 1: I suggest you to run Hardware and Devices troubleshooter it
checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device options from the list.
  
• Click Next to run the Hardware and Device
  Troubleshooter.

Step 2: Update the keyboard drivers.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Keyboard.
• Right click on the Keyboard driver
  and click on Update driver software
• Restart the computer.

Hope it helps. Try the above and het back to us with an updated status of this issue for further assistance.