Windows 10: Some keys of my keyboard don't work on the login screen until I click the ease of access...

So normally when I turn on my laptop in the login screen the touch screen keyboard appears I don't know why, because my screen is not touch but when I type in the physical keyboard it dissapears and everything is normal, but after a Windows update in the login screen it slides slightly like it wants to appear the touch screen keyboard but slides back down and my actual keyboard doesn't work properly, I can use "enter", "space", the capslk, but letters, numbers and others won't work until y click the ease of access button on screen, I don't do anything on that sub menu, after clicking that my keyboard works fine again. I know I don't have to do much to get it back to normal, but it gets me nervous that with some update that won't work and I'll be stuck with my keyboard not working the way it should, I'd appreciate some helps or tips about it.

:)

 

Keyboard not working on Login screen

Hi,

Thank you for your interest in Windows 10.

I suggest you to use the on-screen keyboard and try to login. Follow the steps below:

Click on the Ease of Access icon at the right bottom of the screen and select On-screen keyboard and login.

Please Find the screenshot of the Ease of Access icon at the right bottom of the screen:



Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

Keyboard, mouse and ease of use options not working on login screen

In my last two attempts to log in to the my computer I experienced that my keyboard, mouse and ease of use options stopped working. But the thing is that:-

1. Keyboard and mouse are actually working but not when I'm trying to enter my password.
2. Clicking on ease of use options don't work at all.
3. Whereas keyboard and mouse works completely fine in BIOS.
4. And all wires are perfectly plugged in.

I have experienced this problem twice in a row and that's how I was able to login to my computer.

1. I left my login screen and it got back to the image screen. I press enter button and I was able to type password.
2. Next time, I had to press forgot password button. It kept doing something for a while and then it showed message that I need Internet to proceed. I clicked OK. I was back at login screen and able to type password.

I think that it's software issue. I keep my Windows updated and there is no update at all. My current Windows built is:

Windows 10 Pro

Version: 1803

OS Build: 17134.407

There is no update. I just checked it.

 

Win 10: Keyboard not working during login

Hi Sam,

We appreciate your time and effort for getting back to us and I apologize for the delay in responding.

I suggest you to use the on-screen keyboard and try to login. Follow the steps below:

Click on the Ease of Access icon at the right bottom of the screen and select On-screen keyboard and login.
Please find the screenshot of the Ease of Access icon at the right bottom of the screen:



Once you are in the desktop follow the steps given by Syed Abdul Jabbar and check if it helps.

Hope it helps. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thank you.