Windows 10: Some users getting random out the blue "Printer Not Ready' when printing email threads in...

I have a few users who have been complaining that when they try to printer emails from outlook it says printer not ready.


All of these users didn't have problems till it randomly showed up.


All users have windows 10 installed and running office 365 / 2016


All printers being used in this instance are HP usb installed printers. (Problem doesn't accur on the office network printers)


Im not sure what the problem is and I need help. I have tried reinstalling printers adding drivers installing windows updates and still no fix.


Please help


Thank You

:)

 

Some users getting random out the blue "Printer Not Ready' when printing email threads in Outlook 2016

I have a few users who have been complaining that when they try to printer emails from outlook it says printer not ready.

All of these users didn't have problems till it randomly showed up.

All users have windows 10 installed and running office 365 / 2016

All printers being used in this instance are HP usb installed printers. (Problem doesn't accur on the office network printers)

Im not sure what the problem is and I need help. I have tried reinstalling printers adding drivers installing windows updates and still no fix.

Please help

Thank You

 

Some users getting random out the blue "Printer Not Ready' when printing email threads in Outlook 2016

Hi Kasheif,

A peripheral like a printer requires manual driver installation from their manufacturer's website instead of installing via
Device Manager. In this way, it will be recognized by the computer completely. This is required since each printer has its own features based on their manufacturers.
To make sure that we can provide the appropriate resolution to your concern with your printer, we'd like to ask you a few questions:

• Which version or build of Windows device are you using? To know, press
  Windows + R to open the Run window. Type winver
  and press Enter. A new window will open showing the version and build number of your Windows device.
• What were the recent changes made on your computer before you experienced this issue?
• Did you receive any error messages?
• What is the exact make and model of your printer?
• Did you recently upgrade/update your computer?
• Is this a network printer?
• Do you have a CD driver installer for this printer?
• Can you check the manufacturer's website for any driver updates for the printer?
• Are you using a desktop computer or laptop?
• Can you check if the cartridges were inserted properly into the printer?
• Can you check if there’s a queue or pending on your printer spooler?

In addition, you can check on this link:
Fix printer problems and see if the troubleshooting methods provided there applies to you. You can also perform the workarounds below in the meantime:

• Unplug the printer USB cable or disconnect any wireless connections.
• Go to Control Panel > All Control Panel Items > Administrative Tools > ServicesStop
  and stop all the print spooler and services.
• Restart your computer.
• Install the printer driver again in Compatibility Mode to allow this device in
  Windows 10.

Get back to us once you provide us these additional details.

 

printing attachments in emails

Hi,

For the better clarification of the issue, please answer the following questions:

• 
  Are you getting any error messages while trying to print the emails?
  
• 
  What happens exactly when you try to print an email?
  
• 
  Are you able to print any other document?
  
• 
  How are you accessing emails, through web browser or mail app?
  

I would suggest you to try printing the emails from a different browser.

If the issue still persist, try the troubleshooting steps in the below article and check if it helps.

http://windows.microsoft.com/en-CA/...3&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

(Steps applies to Windows 10 as well)

Hope you could print the emails after this.

Get back to us for further queries, we will be glad to help you.