Windows 10: Someone bought games using my account

So, I recently received an e-mail confirming the payment of 2 different games using my card. I lost my Xbox a while ago (my father gave it away), is it possible that the person who has it is using my account to buy stuff for themselves? I still have the same e mail address from when I had my account with Xbox. If so, is it possible to get a refund from the games bought, that were not authorised? I tried to get a refund from the orders page, but the option is not available.

I've deleted my visa account from the payment options so it wont happen again, is there something else I should do?

Thank you guys for your help.

:)

 

Remove account


I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
   
   Code:

   net user test /del

 

Game bought on another account

Hi, I accidentally bought a game for another account. I would like to ask if it is going to move to another account?

 

premium gaming account

Hi Kathryn,

There a corrupted profile is one of the possible reasons why you are seeing ads before playing games even your profile has a subscription or a premium account. To help you resolve this concern, I need to gather more details. Kindly answer the questions below:

• When did the issue start?
• Are you experiencing this concern with all of your games?
• Have you made any changes on your computer prior to this concern?
• What are the troubleshooting steps you have done so far?
• Have you tried uninstalling and reinstalling the affected game?

In the meantime, I suggest that you perform the troubleshooting steps below:

Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Microsoft Store.

Click here

Step 2: Check for updates for apps and games from Windows Store. Kindly click the link below to proceed:

Check for updates for apps and games from Windows Store

Step 3: Delete Temporary files. This will help delete temporary files that have been stored on your computer.

1. Click Start and click Settings.
2. Select System.
3. Select Storage.
4. Select This PC.
5. Click Temporary files.
6. Choose Temporary files.
7. Click Remove files.

Step 4: Reset the game from the Settings menu.

1. Click Start and click Settings.
2. Select System.
3. Select Apps and features.
4. Find the game and click Advanced options.
5. Click Reset. You need to restart your computer to let the changes take effect.
   

Kindly update us with the results, so that we can assist you further.