Windows 10: Someone help theres a hacker on my pc how do i fix this

how do i remove the hacker

:)

 

Hacker put password on PC, need help to get into PC

I would copy all important files to an external drive, and reinstall the computer, since you never know what the cybercriminals did to the current install.

Contact the bank and let them know what happened, and change ALL his passwords for ALL his online services (Banking, Social Media, PayPal, Shopping)

Some of these steps (like installing Windows) should be left to a professional if you don't know what you're doing.

1. Get a thumbdrive, and install any flavour of Live Linux to it. Perhaps Linux Mint (Linux Mint - Community)
   
2. Boot the PC in Linux and see if the files are accessible. (eg. not encrypted by the hacker)
   
3. Plug in an external hard drive, and copy all important files from the computer's internal drive to the external drive.
   
4. Reinstall Windows and any other applications he uses.
   
5. Create a user account for him WITHOUT Administrative rights, AND an admin account which is password protected.
   
6. Give him access to the standard user account only.
   

 

help to remote connect

not sure how to use both programs u 2 suggested, i need more helpful steps thanks

 

Hacker put password on PC, need help to get into PC

They talked him into doing things on his laptop

1. Please disconnect this PC from the internet right now.
   
   • If your uncle has used the PC for intenet banking then his bank account details may already be compromised.
     
2. Let his bank know what has happened immediately.
   
   • They will be able to advise him how to change his internet banking details over the phone.
     
   • The talktalk scammers have already conned some individuals out of thousands of pounds.
     
3. Change all his passwords (email, websites, etc)
   
   • Do this from another computer you know is clean.
     
4. Then get professional advice on how to fix this.
   
   • You don't know exactly what trojans or whatever nasties have been left behind on this PC.
     
   • Getting the password back is only the first step of a cleanup and the safest thing to do is to reinstall Windows.
     
   • A professional IT support person should be able to get any personal files saved first (in a safe way) before Windows is reinstalled.
     
5. But I really want to clean up this mess myself!
   
   If you feel you have the technical skills to fix this then:
   
   • See What can I do if I forgot my Windows password? to get back access to the machine.
     
   • See How can I remove malicious spyware, malware, adware, viruses, trojans or rootkits from my PC? for cleanup instructions.
     
   • As per comment by JamesRyan consider giving your uncle user access rights only (standard user account). If you are willing to support him in the future keep the Admin rights to yourself. That will at least limit the damages if it happens again.