Windows 10: Someone successfully signed into my account, but I never received the 2FA message, even...

I received an Unusual Activity notification from Microsoft. I checked out the recent activity to see that there was a successful sign-in to Windows from China. Did Microsoft block the sign-in because it was unusual? And why didn't I receive a 2FA message?

:)

 

Grandparents Account Locked 2FA set to Landline

Good morning,

My grandparents have locked the Microsoft account and are unable to receive the 2FA code. Apparently they got confused when setting 2FA and entered their landline which can't receive text messages. I'm not seeing any other option to send the code to their email for verification.

Account recovery seems to be denied because 2FA was enabled. What next steps can we take?

 

Receiving we cannot sign you into your account error

Hi Daniel,



Thank you for writing to Microsoft Community Forums.



I understand that you received after an HP update, you received a message, ‘we cannot sign you into your account’. I’ll certainly assist you with this.



However, please let us know:

• May I know the HP update that was installed?
  
• Which build version of Windows 10 is installed on the computer? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  

Based on the information provided by you, it could be possible that the computer might be booting to a Temporary profile that is the reason the files are missing after reboot.



I would suggest you to refer the troubleshooting steps mentioned in the article
on Windows 10 error message: "We can't sign in to your account".



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

received message, we can't sign into your account

Hi Alvin,

We'd like to gather more information for us to assists you better with this concern. Kindly answer the following questions:

• Do you mean the issue started after you've updated your Windows 10 computer?
• Do you get this error message whenever you're trying to sign-in?
• Have you also considered checking the suggestions posted by KomouPoji in this
  thread? Quite a few people found the suggestions helpful.

Looking forward to your reply.