Windows 10: Something Went Wrong message displayed when trying to backup credentials on windows

I've been trying to backup my computer but it's not letting me sign in for the credentials part. It keeps displaying the "Something went wrong" message. I can verify the credentials because this message keeps popping up. Any advice?

:)

 

Windows Backup will not backup credentials.

Hello

My name is Michael Carroll, and I am a Microsoft Independent Advisor. I'd be more than happy to assist you. I'm so sorry that you are experiencing this issue. Don't worry; I'll do everything I can to help you.

It sounds like you're encountering issues with backing up credentials using Windows Backup on your laptop. Here are some steps and considerations to help you troubleshoot and resolve this problem:

1.) Verify Microsoft Account and Credential Backup Settings

Verify Microsoft Account Login:

Ensure that you are logged into your laptop with a Microsoft account. To check this:

Go to Settings -> Accounts -> Your info. Here, you should see your Microsoft account details. If not, sign in with your Microsoft account.

2.) Check Credential Backup Settings:

Go to Settings -> Update & Security -> Backup.

Under "Looking for an older backup?" or "Back up files with File History", click on More options.

Scroll down to Related settings and click on Windows Backup settings.

Make sure that the option to back up "Credentials" is turned on. If it's off, toggle it on.

3.) Verify Identity for Credential Backup:

If you see a message that says "Verify your Microsoft account to back up credentials", follow these steps:

Go to Settings -> Accounts -> Your info.

Click on Verify under "Verify your identity".

Follow the prompts to verify your identity using the method provided (usually involves entering a security code sent to your email or phone).

4.) Check for Windows Updates:

Sometimes, issues with Windows Backup can be resolved by installing the latest updates from Microsoft. Go to Settings -> Update & Security -> Windows Update and click on Check for updates.

5.) Restart Your Computer:

After making changes or updates, restart your laptop to ensure all settings take effect.

Additional Tips

Use File History for Specific Files: If Windows Backup continues to have issues with credential backup, consider using File History to manually back up specific files containing credentials.

Review Backup Error Messages: If you receive specific error messages during the backup process, note them down and search online for solutions or contact Microsoft Support for further assistance.

Considerations

Microsoft Account Verification: Ensure that your Microsoft account is in good standing and that you can access it without any issues. Sometimes, account verification issues can hinder backup processes.

Backup Alternatives: If Windows Backup continues to be problematic, consider third-party backup solutions that may offer more flexibility and reliability.

By following these steps and ensuring your Microsoft account is verified and backup settings are correctly configured, you should be able to resolve the issue with backing up credentials using Windows Backup. If problems persist, consulting with Microsoft Support or exploring alternative backup methods may be necessary.

I hope these steps help you resolve the issue. If you still have problems, please reply with any missing details, screenshots, and other important information needed.

 

Windows Network Credentials

Hi Keith,

We suggest that you disable Credential Manager before mapping your Drives. Please follow these steps to disable Credential Manager:

• In the search box type “Services”
• Right click on “Services” and select “Run as Administrator”
• In the Services Window, look for Credential Manager Service and click “Stop”.
• Restart the computer and go back the Credential Manager Service and set it to “Automatic”.
• Restart the computer again.

Please keep us updated if you were able to map your drives.

 

Scheduled tasks run with elevated privileges can't access stored Windows credentials

It seems that after Creators update scheduled tasks run with elevated privileges ('run with highest privileges' option) can't access stored Windows credentials. Is that a bug or an intentional change and is there a recommended workaround?

Here's one way to reproduce the behaviour:

• Start Credential Manger and add some Windows share credentials.
• In a console window type 'cmdkey /list', which should list the added credentials
• Create a task in a task manager:
  • Trigger: on user logon
  • Action: run cmd.exe
  • Tick the 'run with highest privileges' option
• Reboot the machine and log in
• In the console window (let's call it 'console 1') opened from the scheduled task type 'cmdkey /list'. This most likely won't display the credentials added in step 1 and properly listed in step 2. ->
  This looks like a bug
• Now, without closing 'console 1' open another console window as an administrator (let's call it 'console 2') and type 'cmdkey /list'. This will properly list credentials added in step 1.
• Switch to 'console 1' and type 'cmdkey /list' again. This time the credentials are listed properly, unlike in step 5. It looks like an access to Windows credentials was somehow 'unlocked' by step 6.