Windows 10: Something went wrong. Pin setup

I have had my laptop for 2 weeks when suddenly i can nolonger access windows. When I turn on my laptop, it shows the only account I have setup. When I click "sign in" it opens a Microsoft account window asking to sign in to my account. I enter my email and click "next". I then enter my password and click "sign in". It then says "create a pin". This has all been normal start up since I got the laptop. I have yet to setup a pin so I have always clicked "skip for now" but suddenly now when I click the only option"next" it says "something went wrong. We weren't able to set up your pin. You ca

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Unable to setup Windows Hello, error: incorrect pin

Hello,

Thank you for writing to Microsoft Community Forums.

May I know the complete error code or error message that you are receiving when you try to setup Windows Hello?

Do you have any other user account on the computer?

If yes, does Windows Hello work on that account?

If Windows Hello is not setup on other account, please setup it up and check if it works so that we can narrow down the issue for you.

I suggest to remove the pin and setup a new pin on the child account and check if it works with Windows Hello.

Please follow the steps below to remove and re-add the PIN:

• Press Windows logo key + I to open Settings.
  
• Select Accounts.
  
• Click on Sign-in options.
  
• Under PIN, remove the pin. There will be prompt to enter password, enter the password and removed the PIN.
  
• After the pin is removed, please click on
  Add to setup pin for the account.
  
• After setting up a new PIN, try to set up Windows Hello.
  

Hope it helps.

Regards,

Noor Azam S

Microsoft Community – Moderator

 

Can't Setup PIN in windows 10

Hi, Curtis.

Setting up a PIN is one of the options to increase the security level for your device. We suggest that you follow the troubleshooting steps given by Yashwanth Kotakuri on this
thread to know more on how to setup a new PIN.

Get back to us if you need further assistance.

 

Not able to setup Windows Hello PIN

I performed clean boot as suggested and it did not make any difference.

The PIN setup windows opened like before with no boxes to enter PIN.

Please suggest.