Windows 10: Sometimes unable to use arrow keyes in Windows 10 Photos

I am experiencing an Issue withing the File Explorer/Photos app of windows 10, in which I am unable to use the arrow keyes for navigation through a set of photos.


The issue SOMETIMES occurs, seemingly at random, when trying to open a Photo in Windows Explorer, via "Photos". If it works, you are able to click on an image inside a folder to open it via Photos, then cycle through the images and videos of the same folder, using the arrow keyes on your keyboard.

This is a crucial feature when comparing seemingly identical images directly, without opening them side by side and play "spot the difference" for half an hour.


This issue occurs both in folders created on my phone, copied to windows, as well as folders created natively in explorer. However, it doesnt consistently occur, in fact, most of the time it doesn't. It also occurs in folders in which no changes have made, even though it worked fine earlier, and sometimes it solves itself in the same manner. Restarting my PC had no effect, literally leaving for dinner and comming back did in one instance. Im just as lost as you are.


The most curious phenomenon: I have a specific folder with 82 files 80 images all png, 2 videos all mp4. Photos 1-52 reproduce the issue, and i am unable to navigate via arrows, photos 53-80 as well as the two videos do not reproduce the bug and work as intended.

However, if i open any of the working photos or videos, and manually cycle through them via arros, i CAN cycle through the images 1-52 as well, even though they otherwise don't allow me to.


By factory default, Photos is the standart App to open images in. I have seen other threads suggesting to make photos the standart app for this, but A: its already the standart for me, and B: It didnt work in those threads either.


Tl;dr: Cant use arrows when cycling through images i open via photo app in file explorer. Sometimes it works, sometimes it doesn't, and in rare instances it works in half the folder but not the rest. Folder origin doesnt seem to matter.


I already love you if you can solve this. I will also update this message as soon as this will be solved, as to make it easier to find the solution for other people in the future.

:)

 

Photos direction arrows not showing

Hi Rafg,

We appreciate you for being a part of Windows 10.

Before proceeding, we need more information to help you better.

• 
  Since when you are facing this issue with Photos app?
  
• 
  How many photos are present in the subfolder from where you are trying to open Photos through Photos app? (Inside the My pictures sub folder)
  

Please be informed that if you have only one photo in the subfolder from where you are trying to open the photos in File explorer, you will not see the direction arrows in the Photos app to view the next picture in the Photos app.

If you have multiple pictures in the subfolder from where you are trying to open the photos in File explorer, then follow the below steps and check if you are able to view the right and left directions in the Photos app to view the pictures.

Step 1:

I suggest you to run the Windows app troubleshooter and check if you are able to fix the issue with Photos app.

Run the troubleshooter for Windows apps

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

If the issue still persists, follow the below step.

Step 2:

You may try to uninstall the apps which came inbuilt with Windows 10 using Windows PowerShell and reinstall using Windows store. Follow the below steps to uninstall and reinstall the Photos app.

• 
  Open the Start menu, type
  Windows PowerShell in the search bar.
  
• 
  Right click on the Windows PowerShell and select
  Run as administrator.
  
• 
  Enter the below command to reinstall the Photos app.
  
  get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage
  

Note: After performing the above steps, install the Photos app form the Windows store.

You may try to open the photos app and check if the issue persist.

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Windows 10 - Photo App - Arrow Keys, Mouse Scroll wheel & Next/Previous arrows do not work

Hi Lozza47au,

Thank you for posting your question in the Microsoft Community Forums.

I appreciate the efforts taken by you in troubleshooting this issue. The details provided helps us to avoid repeating the steps.

1. On the other computer where you have described ‘something has gone haywire’, are you aware of any changes made to the PC prior to this issue?
   
2. Is the arrow keys and mouse scroll wheel issue specific to particular photo in that photo folder?
   
3. Do you face the same issue when you open the photo in a different application?
   
4. What is the make and model of the Keyboard, mouse?
   

However, let us try these methods one by one to check if that helps.

Method A: Suggest you to refer to the suggestions from Ernie San dated November 22, 2016 and Dan9090 dated September 1, 2017 to check if that makes any difference.

Windows 10 Photos app - scroll wheel

Method B: You may also want to move couple of photos to a different location and check if those Photo app options work normally.

Hope this helps and let us know how it goes.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

Windows 10 Tweaks

Pressing “Windows+Pause Break” (it’s up there next to scroll lock) opens the “System” Window.

Windows 10: In the new version of Windows, Explorer has a section called Quick Access. This includes your frequent folders and recent files. Explorer defaults to opening this page when you open a new window. If you’d rather open the usual This PC, with links to your drives and library folders, follow these steps:

• Open a new Explorer window.
• Click View in the ribbon.
• Click Options.
• Under General, next to “Open File Explorer to:” choose “This PC.”
• Click OK

credit to Lifehacker.