Windows 10: Sonos Controller and Windows 10 Pro

Recently our Sonos Controller on the pc (running Windows 10 Pro) stopped working. I tried removing and reinstalling. Now it won't load. Get the following.

"Sonos Desktop Controller has stopped working...Hang on while Windows reports the problem to Microsoft..." and then ""Sonos Desktop Controller has stopped working...A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. This just "churns" and doesn't provide a solution.

Here's one thing in the Event Viewer.


Log Name: Application

Source: Application Error
Date: 12/7/2019 11:48:55 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: *******Family
Description:
Faulting application name: Sonos.exe, version: 6.0.0.34230, time stamp: 0x453d4bd8
Faulting module name: KERNELBASE.dll, version: 10.0.18362.476, time stamp: 0x540698cd
Exception code: 0xe0434352
Fault offset: 0x001135d2
Faulting process id: 0x3e1c
Faulting application start time: 0x01d5ad2695811219
Faulting application path: C:\Program Files (x86)\Sonos\Sonos.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 34cbfb18-1a6f-4a04-9950-270adedb43da
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-12-07T17:48:55.967385600Z" />
<EventRecordID>7547</EventRecordID>
<Channel>Application</Channel>
<Computer>ColuccyFamily</Computer>
<Security />
</System>
<EventData>
<Data>Sonos.exe</Data>
<Data>6.0.0.34230</Data>
<Data>453d4bd8</Data>
<Data>KERNELBASE.dll</Data>
<Data>10.0.18362.476</Data>
<Data>540698cd</Data>
<Data>e0434352</Data>
<Data>001135d2</Data>
<Data>3e1c</Data>
<Data>01d5ad2695811219</Data>
<Data>C:\Program Files (x86)\Sonos\Sonos.exe</Data>
<Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>
<Data>34cbfb18-1a6f-4a04-9950-270adedb43da</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>



From similar questions, I tried the Dism tips and sfc/scannow and chkdsk.


Any thoughts would be appreciated.

:)

 

Firewalls and access to Sonos

Hi Barbara

Set the connection to Private network:

Open the Settings App (gear icon on your Start Menu

Go to Network and Internet

On the left, select the appropriate connection - WiFI or Wired

Select the name of your network on the right side

Click the switch for “Find devices and content” to turn it on and make this connection “Private”.

Close the Settings App

Allow Sonos through the firewall:

Open Control Panel - Windows Firewall

On the left, click 'Allow an app or feature through Windows Firewall

Click 'Change Settings'

Make sure that the Sonos Controller is listed and allowed for “Private” networks.

If you do not see Sonos listed, click 'Allow another app' and browse to the Sonos application.

Click “Add” and “OK” to save your changes

Close Control Panel

 

Sonos Releases the SONOS PLAY:1 Wireless Speaker

Sonos, the leading manufacturer of wireless HiFi, today introduced the SONOS PLAY:1, a compact and powerful wireless speaker that transforms music listening at home. PLAY:1 streams all your favorite music to any room in the home, in high fidelity sound. Available today in the US from select partners and on Sonos.com, PLAY:1 retails for $199. And, for a limited time this holiday season, purchases come with a free BRIDGE valued at $49.

"Sonos was created upon the belief you should never have to choose between quality sound and an easy way to access all your music at home," said John MacFarlane, CEO, Sonos, Inc. "The PLAY:1 makes getting started with Sonos even more accessible to music lovers than ever before."







A compact wireless speaker with surprisingly big sound
PLAY:1 is a smart speaker that features hardware and software designed by Sonos to ensure the best possible performance for the size. A custom-designed mid-woofer and tweeter deliver deep, rich and surprisingly big sound. With a powerful low-end and crisp mids and highs, new smart processing technology pushes Sonos' drivers further than ever before, minimizing distortion even at full volume. Plus, PLAY:1 projects a wide field of sound, delivering a great listening experience no matter where you are sitting in the room. And since the Sonos wireless network is devoted to streaming music in HiFi sound, you'll enjoy smooth music wirelessly without dropouts anywhere in your home.

PLAY:1 is built to last with premium materials and rock-solid construction. A sealed architecture creates resistance to the most humid conditions in the home, even steam from a running shower.

Stream all your favorite music
PLAY:1 lets you stream all the music on earth and access it all using a single, easy to use app. Play millions of songs and playlists from the most popular music services like Pandora, Spotify, Hype Machine and Rdio; listen to your personal music library, whether it's stored on your computer, in the cloud, on your smartphone or on your tablet; or tune in to more than 100,000 free Internet radio stations, podcasts, and shows from around the world.

Smaller package; same Sonos Wireless HiFi
PLAY:1 comes with all the unique benefits that can only be found in a Sonos Wireless HiFi System including SONOS PLAY:3, SONOS PLAY:5, SONOS PLAYBAR and more:

• Control your favorite music sources and listening experience with the free, intuitive Sonos Controller apps for iPad iPhone, Android, Mac and PC.
• Add more PLAY:1s or combine with other Sonos wireless speakers or components around the home for the ultimate, multi-room HiFi system.
• Pair two PLAY:1 units for amazing stereo sound, or use two PLAY:1s as rear speakers with PLAYBAR and a SONOS SUB to create 5.1 home theater sound for your TV.

The minimalist design of PLAY:1 features a new button on top of the cabinet that allows you to play and pause your music with a single push of a button. You can also press the same button twice quickly to easily skip to the next track, a feature that has been requested frequently from the Sonos community. And because all Sonos products are designed to get better over time, customers with existing Sonos players can take advantage of the new play/pause functionality with the latest software update, available today.

For more information on SONOS PLAY:1 including where to buy, technical specifications and more, please visit sonos.com/PLAY1.

 

Unable to add Music Library to Sonos Controller