Windows 10: Son's Microsoft account hacked, recovery process canceled, and unsure how to get the...

My son's Microsoft account was hacked, and all of its information including email was changed.I went through and tried an account recovery process, and was given a 30 day wait period before I could change its security settings. However, a couple weeks after I started that, I got an email saying the recovery process had been canceled. And now my attempts to recover the account are met with messages like "Try entering your Microsoft account again. We don't recognize this one."I've gone through every recovery process I could find documented on the web.

:)

 

my sons account has been hacked

my sons account has been hacked and they have changed his email so when trying reset the password its telling us that no account with that email. phoning Microsoft the automated message tells us support has moved online following that link and then typing in my sons email comes back with there is no Microsoft account that that name.

This is ridiculous, kinda a catch 22 situation, cannot log in to get support, cannot phone someone to get support

Anyone have any suggestions?

thanks Clarke

 

Microsoft Account was hacked

Thank you but they did not change my password and I think I know who hacked into my account. My two step verification was not turned off. I even had to use the two step process a week or so before he hacked my account. He has top secret security clearance
and it seems is allowed to do anything. I just need to tell someone about this I guess.

 

Microsoft account hacked

Hi AlexanderThompson5,

Thank you for reaching Microsoft Community.

I hope you are doing well.

I'm sorry to know what you have experienced with your Microsoft account. We really appreciate your time in bringing this concern to us. Let's check on this together and find ways to address this matter.

I'm not sure if you have done this already but below is the process in recovering a Microsoft account.

How to recover a hacked or compromised Microsoft account

Please try to follow the steps to help you take back control of your Microsoft account.

And with regards to the charges from your account, I'm afraid that we can't help you further about this here in online community. We suggest to contact our live support for Accounts and Billing to check if it is possible for them to stop the automatic changes.

Microsoft Store & billing help - Microsoft Support

Also, we highly suggest to keep your security information updated like your alternative email and phone number to prevent this problem from happening in the future.

I hope I was able to help you today.

Thank you for choosing Microsoft. Have a great day and stay safe!

Best regards,



Microsoft Community Advocate