Windows 10: sony bluetooth headphones not working on windows 11

My Sony CH-WH2500 Bluetooth headphones are not connecting to my Windows 11 laptop, but they work on another Windows 11 laptop with Intel Bluetooth drivers and phone, here's a summary of what I have tried :What I have Tried:Headphones work on another laptop with Intel Bluetooth drivers.Headphones connect successfully to your phone via Bluetooth.The laptop in question has a Realtek Bluetooth driver, not Intel Bluetooth.

:)

 

bluetooth headphones

setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank

 

Cannot pair Sony WH-1000XM5 headphones (Windows 11)

Cannot pair Sony WH-1000XM5 headphones to Windows 11 laptop. My computer does not recognize (find) the headphones.

• I have connected to other Bluetooth devices from the computer without problems.
  
• I can pair and connect the headphones to my iPhone without problems.
  

I have tried numerous troubleshooting suggestions found on the Sony website, Microsoft website, and Reddit, including:

• Double-check that I am pushing the right button on the headphones for pairing.
  
• Turned off Bluetooth on other devices (iPhone and MacBook).
  
• Turn headphones off and on.
  
• Turn Bluetooth (on PC) off and on.
  
• Reboot computer.
  
• "Show notifications to connect using Swift Air" - I have tried with it on, tried with it off, tried again with it on.
  
• Set "Bluetooth devices discovery" to "Advanced".
  
• Placed headphones next to laptop (they have to be within one meter according to Sony).
  
• Made sure Windows 11 is up to date.
  
• Made sure headphone firmware is up to date.
  
• Uninstalled Bluetooth adapter, rebooted computer, Windows installed the same adapter I had uninstalled, i.e., I had the most up-to-date Bluetooth adapter.
  

Headphones:

Sony WH-1000XM5 Wireless Noise-Canceling Headphones (Model: YY2954), Firmware: 2.1.0

Computer:

Machine LENOVO - ThinkPad T580

Operating System Microsoft Windows 11 Pro (64-bit)

Memory 8 GB

Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz

Motherboard LENOVO - 20LAS50Y00

Video Cards Intel(R) UHD Graphics 620

Monitor ASUS VG246

Hard Disk 1 LITEON CA3-8D256 (256.0 GB)

Network Card Intel(R) Ethernet Connection (4) I219-V

Windows 11 info:

• 64-bit operating system, x64-based processor
  
• Edition Windows 11 Pro, Version 22H2
  
• Installed on ‎03/‎04/‎2023
  
• OS build 22621.3007
  
• Experience Windows Feature Experience Pack 1000.22681.1000.0
  

Any suggestions?

Note to moderators: I was not sure which "Topic" to select. Please reassign if "Devices and drivers" is not correct.

 

Bluetooth Audio Output/Input for Sony WH-1000XM4 Not Working

I have the same problem with Sony WH-1000XM4 headphones with my Windows 11 PC. It was working all fine and suddenly stopped working.

The device connects via bluetooth and is detected by the PC, the sound is coming fine, but its not enabling the microphone.

1. Checked all microphone settings to ensure those are enabled.
   
2. The headphone works fine on other devices - so no problem with the headphone itself
   
3. I have already reset the headphone and paired from scratch - still the problem is not resolved
   
4. Updated all the drivers - still the problem is not resolved.
   
5. I tested a different bluetooth headphones with the PC and it works fine.
   

So the problem is specific to Sony WH-1000XM4 headphones with Windows 11 PC and it started happening after an update around late April.