Windows 10: SONY WH-1000MX4

Hello, I am having trouble connecting my SONY WH-1000XM4 headphones to Windows 11. I am using a TABLET - Microsoft Surface Pro 9, and the headphones do not appear in the list of Bluetooth devices. They work perfectly on all other devices. Thank you in advance for your help!

:)

 

Sony WH-1000XM5 - INOPERABLE as a Headset on Windows 11

Windows 11 is riddled with bugs and issues, but the most rent appears to relate to Bluetooth. I have been using my Sony headphones for a few months with *minor* issues (unable to hear any audio using video calls on Microsoft Teams, was able to use Zoom video withy no issues). I recently tried to change the settings of a Zoom call to make the microphone on my headphones the default microphone rather than the build-in mic on my laptop, and everything stopped working.

I can now hear system notifications, youtube videos, etc.., However, Zoom calls, Teams calls, anything where a microphone is used in tandem with the headphone audio, the headphones no longer work - in "System --> Sound--> All Sound Devices, both the Sony microphone and Sony speaker show that they connected and receiving/ transmitting sound, but nothing comes through the headphones.

I have run the "sound" troubleshooter (System --> Sound--> Advanced) and "playing audio" troubleshooters with no results, checked all drivers for updated, disconnected, reconnected, restarted, shut down. No fix.

All three of the following show up in my device manager, but only "WH-1000XM5" shows up in my Bluetooth devices:

• Headphones (WH-1000XM5)
  
• Headset (WH-1000XM5 Hands-Free)
  
• Headset (WH-1000XM5)
  

Specs:

• HP EliteBook x360 1040 G8 Notebook PC
  
• Windows 11, version 22H2
  
• Cumulative Update - 2023-05
  

 

Bluetooth Audio Output/Input for Sony WH-1000XM4 Not Working

I have the same problem with Sony WH-1000XM4 headphones with my Windows 11 PC. It was working all fine and suddenly stopped working.

The device connects via bluetooth and is detected by the PC, the sound is coming fine, but its not enabling the microphone.

1. Checked all microphone settings to ensure those are enabled.
   
2. The headphone works fine on other devices - so no problem with the headphone itself
   
3. I have already reset the headphone and paired from scratch - still the problem is not resolved
   
4. Updated all the drivers - still the problem is not resolved.
   
5. I tested a different bluetooth headphones with the PC and it works fine.
   

So the problem is specific to Sony WH-1000XM4 headphones with Windows 11 PC and it started happening after an update around late April.

 

Cannot pair Sony WH-1000XM5 headphones (Windows 11)

Cannot pair Sony WH-1000XM5 headphones to Windows 11 laptop. My computer does not recognize (find) the headphones.

• I have connected to other Bluetooth devices from the computer without problems.
  
• I can pair and connect the headphones to my iPhone without problems.
  

I have tried numerous troubleshooting suggestions found on the Sony website, Microsoft website, and Reddit, including:

• Double-check that I am pushing the right button on the headphones for pairing.
  
• Turned off Bluetooth on other devices (iPhone and MacBook).
  
• Turn headphones off and on.
  
• Turn Bluetooth (on PC) off and on.
  
• Reboot computer.
  
• "Show notifications to connect using Swift Air" - I have tried with it on, tried with it off, tried again with it on.
  
• Set "Bluetooth devices discovery" to "Advanced".
  
• Placed headphones next to laptop (they have to be within one meter according to Sony).
  
• Made sure Windows 11 is up to date.
  
• Made sure headphone firmware is up to date.
  
• Uninstalled Bluetooth adapter, rebooted computer, Windows installed the same adapter I had uninstalled, i.e., I had the most up-to-date Bluetooth adapter.
  

Headphones:

Sony WH-1000XM5 Wireless Noise-Canceling Headphones (Model: YY2954), Firmware: 2.1.0

Computer:

Machine LENOVO - ThinkPad T580

Operating System Microsoft Windows 11 Pro (64-bit)

Memory 8 GB

Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz

Motherboard LENOVO - 20LAS50Y00

Video Cards Intel(R) UHD Graphics 620

Monitor ASUS VG246

Hard Disk 1 LITEON CA3-8D256 (256.0 GB)

Network Card Intel(R) Ethernet Connection (4) I219-V

Windows 11 info:

• 64-bit operating system, x64-based processor
  
• Edition Windows 11 Pro, Version 22H2
  
• Installed on ‎03/‎04/‎2023
  
• OS build 22621.3007
  
• Experience Windows Feature Experience Pack 1000.22681.1000.0
  

Any suggestions?

Note to moderators: I was not sure which "Topic" to select. Please reassign if "Devices and drivers" is not correct.