Windows 10: sony wh-1000xm4 will not connect to lenovo laptop.

sony wh-1000xm4 will not connect to lenovo laptop. They connected to my old lenovo and I have since deleted them from that laptop but they never show up in the list of devices to connect to. they connect fine to my samsung phone. i've done all available updates but nothing seems to work. I've used all the install troubleshooting bots but still get nothing. i've even done a factory reset multiple times on the headphones.

:)

 

Bluetooth Audio Output/Input for Sony WH-1000XM4 Not Working

I have the same problem with Sony WH-1000XM4 headphones with my Windows 11 PC. It was working all fine and suddenly stopped working.

The device connects via bluetooth and is detected by the PC, the sound is coming fine, but its not enabling the microphone.

1. Checked all microphone settings to ensure those are enabled.
   
2. The headphone works fine on other devices - so no problem with the headphone itself
   
3. I have already reset the headphone and paired from scratch - still the problem is not resolved
   
4. Updated all the drivers - still the problem is not resolved.
   
5. I tested a different bluetooth headphones with the PC and it works fine.
   

So the problem is specific to Sony WH-1000XM4 headphones with Windows 11 PC and it started happening after an update around late April.

 

Bluetooth Sound Output with Sony WH 1000xm4

I have a new pair of Sony WH 1000xm4 bluetooth headphones that pair and play with my iPhone no problem. With Windows 10, I am able to pair the headphones and they show up as a paired bluetooth device, but then there is no option to select them as the sound
output. I am using an MSI g66 stealth laptop. I have the latest version of windows (version 2004).

I have tried all the usual steps (unpairing and re-pairing, updating windows, updating firmware on the headphones, coming back the next day and trying all of those steps again). I have also sought support through windows who has recommended uninstalling
and reinstalling the drivers, which I have done a few times now without fixing the problem.

Put another way, the central problem is that in the device manager the headphones show up as a bluetooth device, but NOT under 'Audio inputs and outputs' and therefore I am unable to select them as an audio output under windows settings

My hunch is that the windows driver is screwed up. I think I want to try installing a third party driver, but I do not know which driver.

 

Bluetooth Audio Output/Input for Sony WH-1000XM4 Not Working

I have been using my Sony WH-1000XM4 headphones with my Windows 11 PC for more than 100 days with no issues. Recently, the device stopped being recognized by my system as an input-output device. It connects over Bluetooth, videos pause when I take my headphones off as they used to when playback was not an issue. But the audio output continues to happen through the device speakers.

I have tried to select the device as default from the Advanced Sound Settings, but it is not even on the list of devices under the "Playback" tab. Bluetooth audio with another headset works perfectly, and my headset continues to work perfectly with my Android phone. I have tried driver updates and anything common found on the internet but with no luck. The device just never appears on the input nor output device list, and in the Bluetooth tab, the entry has "Connected" under it rather than "Connected voice, music".

The PC bluetooth functions well with any other device (even audio I/O devices), so I do not think it is a bluetooth issue although I might be mistaken. And as I said, I used the same device combination without any issues for at least 100 days before the inexplicable problem surfaced.

Any ideas of what to try next? Thanks for your help already.