Windows 10: Sony WH-CH710N not recognised on Windows 11 laptop

Discus and support Sony WH-CH710N not recognised on Windows 11 laptop in Windows 10 Software and Apps to solve the problem; I just recently got a completely new Windows 11 laptop a couple of weeks before Christmas, and a pair of Sony WH-CH710N Bluetooth headphones for... Discussion in 'Windows 10 Software and Apps' started by Imogen V, Jan 3, 2023.

  1. IMOGEN V
    Imogen V Win User

    Sony WH-CH710N not recognised on Windows 11 laptop


    I just recently got a completely new Windows 11 laptop a couple of weeks before Christmas, and a pair of Sony WH-CH710N Bluetooth headphones for Christmas. I was super excited to try them as they are a necessity for schoolwork during free periods.However, when I have tried to add them as a new device they never appear on the Bluetooth screen whereas my AirPods do. The sony headphones work on my Galaxy S9 so it's not the Bluetooth connection with the headphones themselves.I have tried everything, including even attempting to connect the headphones to my phone and then connecting the phone to my

    :)
     
    Imogen V, Jan 3, 2023
    #1
  2. IMOGEN V
    Imogen V Win User

    Sony WH-CH710N not recognised on Windows 11 laptop

    I just recently got a completely new Windows 11 laptop a couple of weeks before Christmas, and a pair of Sony WH-CH710N Bluetooth headphones for Christmas. I was super excited to try them as they are a necessity for schoolwork during free periods.

    However, when I have tried to add them as a new device they never appear on the Bluetooth screen whereas my AirPods do. The sony headphones work on my Galaxy S9 so it's not the Bluetooth connection with the headphones themselves.

    I have tried everything, including even attempting to connect the headphones to my phone and then connecting the phone to my laptop to perhaps maybe trade them over (My phone is connected to the laptop with bluetooth and the microsoft account). The sony headphones also came with a wire so they don't need to be wireless all the time and this fully works with connecting to the laptop, but bluetooth connection does not.

    Please someone help asap I'm desperate.
     
    Imogen V, Jan 4, 2023
    #2
  3. ANVARALI
    anvarali Win User
    Sony WH-CH710N not recognised on Windows 11 laptop

    Hi, I'm Anvar, I'd be glad to help you today on this

    Kindly do below steps and check again

    Reset the headphone following below guide and try pairing again

    https://helpguide.sony.net/mdr/whch710n/v1/en/c....

    (source - sony.net)

    Hope this helps.
     
    anvarali, Jan 4, 2023
    #3
  4. DANILODEUGENIO
    danilodeugenio Win User

    Sony WH-CH710N not recognised on Windows 11 laptop

    Problems with quality of headphone

    Hello, thanky you for your help.
    The headphones are SONY WH-CH710N.
     
    danilodeugenio, Jan 4, 2023
    #4
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Sony WH-CH710N not recognised on Windows 11 laptop

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