Windows 10: Sony WH-CH720N not working well windows 11 and not working teams

Hi,it is strange WH-CH720 is working well with my Android Mobile Phone and My Macbook Pro but the problem is with Windows 11.when it connected to Windows 11, youtube voice kept breaking and Microsoft Teams didn't work.I'd check My windows 11 Bluetooth driver, it said 5.0.What is the real issue here??

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Issues connecting Sony WH-CH720N Bluetooth headphones to a Windows 11 laptop.

Hi,

I'm experiencing issues connecting a pair of Sony WH-CH720N Bluetooth headphones to a Windows 11 laptop. To summarise:

1) The laptop is completely up to date as far as updates and drivers are concerned.

2) The headphones are on the latest version of firmware.

3) I have attempted to pair the headphones with the laptop but the device is not discovered.

4) I have attempted a reset of the headphones (plug into charger, press Power and NC together) with no effect.

5) I can connect the laptop via Bluetooth to a JBL Flip 6 speaker and a Panasonic SC-DM502 music system.

6) I can connect the headphones to a Sony NW-A55L DAP and Nokia G21 smartphone.

This appears to be a common problem and I have tried all the suggestions I can find, short of a factory reset of the headphones, which I'm loathe to do while I can connect to other devices (point 6). Anything you can suggest would be much appreciated.

 

Sony WH-1000XM5 - INOPERABLE as a Headset on Windows 11

Windows 11 is riddled with bugs and issues, but the most rent appears to relate to Bluetooth. I have been using my Sony headphones for a few months with *minor* issues (unable to hear any audio using video calls on Microsoft Teams, was able to use Zoom video withy no issues). I recently tried to change the settings of a Zoom call to make the microphone on my headphones the default microphone rather than the build-in mic on my laptop, and everything stopped working.

I can now hear system notifications, youtube videos, etc.., However, Zoom calls, Teams calls, anything where a microphone is used in tandem with the headphone audio, the headphones no longer work - in "System --> Sound--> All Sound Devices, both the Sony microphone and Sony speaker show that they connected and receiving/ transmitting sound, but nothing comes through the headphones.

I have run the "sound" troubleshooter (System --> Sound--> Advanced) and "playing audio" troubleshooters with no results, checked all drivers for updated, disconnected, reconnected, restarted, shut down. No fix.

All three of the following show up in my device manager, but only "WH-1000XM5" shows up in my Bluetooth devices:

• Headphones (WH-1000XM5)
  
• Headset (WH-1000XM5 Hands-Free)
  
• Headset (WH-1000XM5)
  

Specs:

• HP EliteBook x360 1040 G8 Notebook PC
  
• Windows 11, version 22H2
  
• Cumulative Update - 2023-05
  

 

Sony WH-1000XM5 mic stopped working after update to 22H2

A few days ago my Windows 11 updated to 22H2 and my Bluetooth Headphones (Sony WH-1000XM5) microphone isn't working anymore.

A few points to consider:

• Before the update, everything was working as expected
  
• Before the update, Windows (and apps like Teams or Discord) would show me 2 devices: Headphones (WH-1000 MX5 Stereo) and Headset (WH-1000XM5 Hands-Free Audio). Now it only shows Headphones (WH-1000 MX5).
  
  Note: Only the second option would work to use the microphone
  
• I have another computer with Windows 10 installed, and the above scenario applies to it. It shows the two options and the second one works for calls.
  

I already tried to forget the Bluetooth connection and pair it again.

I'm using Windows 11 22H2 Build 22621.1635.