Windows 10: Sony XM4 teams issue not fixed by hands free telefony

Hi all,My sony XM4s are unable to use both the speakers and the mic at the same time with teams. The problem I face is that while connected my mic works, but the speakers don't. I can disable hands free telephony and then my speakers will work, but in doing so I disable my mic, so I can't talk.An interesting feature of this bug is that during a test call in teams, the chat audiobot won't even come up and start talking if I'm connected to the XM4's unless I have disabled hands free telefony.They do work with the browser version of teams. As an interim fix is there a way to default answer calls

:)

 

Microphone on Sony WH 1000 XM4 stopped working on Windows 11

I've been using a Sony WH 1000 XM4 with Windows 10 and (after the upgrade) Windows 11 without problem for approx. 2 years now. Both for output and inpupt.

Recently, something broke. Maybe one of the latest upgrades. Symptoms:

• Output still working fine.
  
• Input via XM4 no longer working. I don't get any input via that device whatsoever. Tried via
  
• Mic Test reports "Apparently, your microphone is being used or blocked by another application. To start your microphone, you must temporarily close that application."
  
• Windows Sound Recorder app says "No audio input source available".
  
• Troubleshooter says: "Audio services not responding" and doesn't offer any further help.
  
• Mute button on my keyboard has no effect.
  
• Built-in mic still working.
  

Current workaround:

• I put the XM4 mic to "don't allow".
  
• That way, I use the internal mic but use the headset for audio output.
  
• Also, the mute button on the keyboard works again that way.
  
• Update: The workaround above doesn't work. When I do that, the internal mic doesn't work either. So I need to enable the XM4 input device but then use the internal mic. That way, the internal mic at least works. The mute key on the keyboard doesn't work however and software such as Google Meet reports that it can't access the mic settings. Bummer.
  

Things I tried:

• Basically everything listed here 18 Ways to fix Audio Services not responding issue on Windows 11 and here https://thegeekpage.com/fix-audio-services-not-responding-in-windows-10/
  
• Some sources also suggest to turn off "handsfree telephony". If I do that however, the headset disconnects altogether.
  
• Also installed the very latest Bluetooth drivers https://www.intel.com/content/www/u...-bluetooth-for-windows-10-and-windows-11.html
  

Specs:

Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz

System type 64-bit operating system, x64-based processor

Edition Windows 11 Pro

Version 22H2

Installed on ‎2022-‎10-‎15

OS build 22621.819

Experience Windows Feature Experience Pack 1000.22636.1000.0

Any help would be much appreciated, thanks!

 

MSN Sports Team in Favorites but not in My Team Lsit

Hi Mario,

Thank you for contacting Microsoft Community.

We regret for the inconvenience. I suggest you to provide the feedback and be assured that concerned team will look into the issue. Follow the steps:

• Open www.msn.com .
• Click on feedback section at the bottom and share the feedback.

Let us know if you need any other assistance and we'll be glad to help.

 

New Teams

Hi,

With regard to your concern, you can add a new team on Cortana by following the steps below:

• Click Cortana or the circle icon.
• Click the Notebook icon, scroll down and click Sports.
• Click Add a team and start typing the name of a team.
• Select the results.

Note: If the the team does not show up in the list you cannot add it to the Notebook. We suggest that you send a feedback using Windows Feedback hub so we can take note of this feature for future updates.

Your reply is most important for us to ensure we assist you accordingly.