Windows 10: Sound Balance problem after Windows 10 updates

Hello!


After a couple of automatic updates of Windows 10 (64), I've found that sound balance L/R in my ASUS X552L has a problem, specially when using headphones.


The Left side speaker is stronger than the Right side.


I can manually adjust the balance trough Control Panel / Sound / ..., but when I decrease the overall volume to zero, the balance changes get to default and then I have to repeat the process.


The same thing happens when I access the Realtek audio can manually adjust the balance trough Control Panel / Sound / ..., but when I decrease the overall volume to zero, the balance changes get to default and then I have to repeat the process.


I've tried a couple of Realtek High Definition Audio drivers without success:

- 6.0.1.7224

- 6.0.1.8656


I've tried several things:

- Let Windows to automatically update the driver, but sound quality was awful.

- Disabled "all sound effects" box in enhancements tab in playback properties/driver settings, but no luck.

- Set the sound output in Windows 10 to Mono, but sound quality was poor.

- Several headphones -all perform the same way.


I've read quite a bit all over Internet, but haven't got any luck so far.



Hope that you can help me out this this matter.



Than you in advance!

:)

 

Audio Balance in Windows 10

I would suggest you to follow the below steps and check-

• Click on Start and then control panel.
  
• Open the option of Sound and in the tab of
  playback click on the windows displaying speakers. This enables the button properties, click on it.
  
• This opens new window as Speakers properties, here click on the tab
  Levels.
• Now click on the button Balance in front of the speaker volume bar.
  
• This will open another small window of Balance. Here you may adjust the balance between the left and right speakers as per requirement.
  

Hope this helps. Let us know the results.

Thanks,

Meghmala – Microsoft Support

 

Windows 10 sound problems.

Hi Roger,

I appreciate the troubleshooting steps you have tried to resolve the issue.

Please answer these questions to assist you better.

• Have you install all driver updates?
• Do you get any error message?
• In which browser are you facing this issue?
• What is the make and model of your computer?

I suggest you to refer the Microsoft Article below and perform the troubleshooting steps suggested.

Fix sound problems

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Do let us know if you are able to get Sound with all relevant programs. Thank you.

 

Sound problems with Windows 10

Hello,

I request you to try the methods below:

Method 1:

Hardware Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the playing Audio troubleshooter.

Method 2:

Sound problems can be caused by cables that aren't connected properly, damaged drivers, incompatible drivers, sound settings, missing updates, and problems with your sound card.

I request you to follow the below steps:

Step 1: Uninstall the Sound card Drivers

• Press “Windows Logo” + “X” keys on the keyboard.
• Click on “Device Manager” from that list.
• Search for the Sound driver from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then
  remove the corrupted drivers from the computer.
• Follow the on-screen instructions to complete it and the restart the computer if prompted.
• After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website.

Step 2: Go to the Computer or Sound Card manufacturer’s website and search for the latest Windows 10 drivers available for the Sound Card model and then install it by following the instructions given in the website.

I also request you to follow the below article:

Fix sound problems

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

Thank you.