Windows 10: Sound card issue not resolved

I am still using Windows 10 Home, 64 bit, IntelR Core i5-3330 *** Email address is removed for privacy *** 3.00 GHz, 6.00 GB RAMThis started by having issues with updates repeatedly not being successfully installed. Then I started getting the blue screen of death with error messages with "Unexpected Kernel Mode Trap", and WHEA Uncorrectable Error". After every attempt at updates, it goes back to the blue screens It will not stop until I manually turn my computer on and off 3 times. Then it does the attempts at repairing. Only then will it allow me to get back into windows.Finally, in exasperation, I did a full windows reset

:)

 

no headphone sound

Hello,

Sound problems can be caused by cables that aren't connected properly, damaged drivers, incompatible drivers, sound settings, missing updates, and problems with your sound card. To help you resolve the issue, kindly answer the following questions:

• Have you tried updating the sound card driver?
• When did the issue start to happen?
• Were you able to hear sound from the headphones before?
• Have you tried performing some troubleshooting steps to resolve the discrepancy? If so, kindly provide the steps that you have done.

We look forward to your response.

 

Windows 10 broke 5.1 surround sound / Using internal sound card

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the methods below and check if it helps.

Method 1: Run the
playing Audio troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio

Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the playing Audio troubleshooter.
  

Method 2.Try updating the Audio drivers from the manufacturer's website and check if the issue persists.

Follow the steps to update the audio drivers:

a. Press Windows key + X key and click Device Manager.

b. Expand the Sound, Video and game controllers.

c. Right-click on the Sound card and click on Update driver software.

d. Restart the computer and check.


Keep us posted on this issue so that we can assist you better.

 

sound not working

Hello Austin,

Thank you for posting your query in Microsoft Community.

Method 1:

Hardware Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the playing Audio troubleshooter.

Method 2:

Sound problems can be caused by cables that aren't connected properly, damaged drivers, incompatible drivers, sound settings, missing updates, and problems with your sound card.

I request you to follow the below steps:

Step 1: Uninstall the Sound card Drivers

• Press “Windows Logo” + “X” keys on the keyboard.
• Click on “Device Manager” from that list.
• Search for the Sound driver from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then
  remove the corrupted drivers from the computer.
• Follow the on-screen instructions to complete it and the restart the computer if prompted.

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website.

Step 2: Go to the Computer or Sound Card manufacturer’s website and search for the latest Windows 10 drivers available for the Sound Card model and then install it by following the instructions given in the website.

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

Thank you.