Windows 10: sound cutting out when playing games

my sound cuts out when playing certain games my system manufacturer and model are Micro-Star International Co., Ltd. MS-7D91

:)

 

Sound cuts out when in game and call

Hello Lilium,

We realize the inconvenience you are experiencing with Sound cut's out in between games and calls. We will certainly help you.

• What happens when you only play the game and not use any other application? Does the sound stay?
• Have you installed all pending Windows updates?

For now we suggest you to try the steps from the link below and check if it helps:

Fix sound problems

Let us know the status of the issue. We will be happy to assist you further.

Thank you.

 

No Sound while playing games.

Hi Marbea,

For us to further isolate the issue, please clarify the following:

• What is the make and model of your device?
• Did you receive any error messages?
• Are you experiencing the issue when playing games only?
• Is the issue the same when playing a different game? What game are you trying to play?

Meanwhile, you can check and try performing the troubleshooting steps provided in this

article. Let us know how it goes.

Regards.

 

Sound cuts out when in game and call

My headset's sound cuts out when i'm calling my friends and playing games at the same time. This usually happens 30-40 minutes in. It happens with every single program that we have tried, including
skype, curse voice, discord, and even facebook (since we were pretty desperate). I have recently purchased a Steelseries Siberia 150 headset, however I doubt that the headset itself is malfunctioning, since I was having issues with my previous headset too.

When the sound cuts out, I can't hear anything from the call or the game, and my friends can't hear me. Reconnecting to the game solves the in-game sound issues, but doesn't affect the call, obviously. I've
noticed that the sound sometimes cuts out in a pattern. I can hear in-game sounds for roughly 2 seconds, and then can't hear anything for another 2, and this repeats consistently. Youtube remains unaffected, and I can hear everything on it when the sound in
game is gone.

I've noticed that these issues are nowhere near as common when I am not calling anyone, and practically never happen when I am playing offline games.

Kind of desperate at this point, so any suggestion is completely welcome. Thanks in advance!