Windows 10: Sound devices not recognizing headphone input

I put my earbuds into the jack and they aren't recognized by Windows. If I boot my computer up with them in, they work. But take them out, and they won't work until next time my PC is turned off and on. Why, and what can I do to solve the problem?

:)

 

No Sound Through Headphones


Hello! I've already read through many of the similar questions on this forum, however none of the solutions seem to work.
Sound comes through perfectly fine on my laptop's built-in speakers. However, when plugging my headphones into the 3.5mm headset jack, there is no sound whatsoever. The system recognizes that my headset is plugged in. In fact, the microphone on my headset functions perfectly when plugged in, but the headphones themselves are outputting no sound.
I tested the headphones on other computers and devices, and they work.
In Device Manager, the device is listed as "Realtek High Definition Audio". However, the only sound device listed in Control Panel is "DTS Audio Control Panel".
I've tried uninstalling the audio device from Device Manager, and then reinstalling the driver from Realtek's website.
However, this is met with the exact same results... no sound through the headphones, and "DTS Audio Manager" is installed in the Control Panel instead of Realtek HD Audio Manager.
If I navigate to Control Panel -> Sound -> Playback, "Headphones" is not listed as a device. Instead, Speakers/Headphones is listen as the sole device.
Also, I ran DirectX Diagnostic Tool, and it returned absolutely no errors.
I have posted screenshots and a few of my system specifications just in case.
Thank You!
Model: HP ZBook 17 G2
OS: Windows 10 Pro 64-bit

 

Headphones not recognized in playback devices

Hi Varmen,

We understand the issue you are facing and will assist you.

As the system is unable to recognize the headphones, I suggest you to follow the methods provided below and check if it helps.

Method 1: Run the Playing Audio troubleshooter and check if it helps.

This troubleshooter is an automated tool which checks for any common issues with the audio device and provides the detailed report of the device status.

• Type “Troubleshooting” in the search box and press Enter.
• Click on View all in the left pane.
• From the list, click on Playing Audio and follow the prompts for troubleshooting.

If the issue still persists, then try method 2.

Method 2: Uninstall the Sound drivers.

• Press Windows + X and select Device Manager.
• Select Sound, video and gaming controllers.
• Uninstall the High definition audio driver
• Restart the system.

Hope this helps. Keep us posted on the status for further assistance.

 

Headphones recognized as Speakers...

Hi Ahri,

Having your headphones recognized as speaker when plugged in at the back of your PC could be the reason why the audio is low. To help us isolate the problem, we suggest running first the audio troubleshooter from the link Fix
sound problems.

In case the issue persists, then let's remap or retask your Realtek audio jack and see if it addresses the issue. To do that, follow the steps below:

• Open the Realtek HD Audio Manager.
• In the back panel, right click the option where your headphone is connected.
• Choose the option Connector Retasking, then select Headphone.

Feel free to update us with the result so we can further assist you.

Regards.