Windows 10: Sound drivers cannot be installed

Good day,


I have re-installed windows.

Installed all of the drivers provided by my manufacturer.


I cannot get the sound to work.

I have tried everything I know how, and have read everything already on this forum.


After installing my manufacturers driver, I get this error "Device ACPI\808622A8\1 requires further installation."


Please note, that this is after I re-installed windows. Prior to re-installing windows, all drivers worked and functioned fully.

I re-installed windows to help facilitate the removal of unwanted software, I regret this decision as I know have a computer without any sound.


Any assistance will be greatly appreciated.

:)

 

Sound Quality

One thing that sticks out from looking at your "My Computer" specs. You list "ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)" which suggests you do not have the correct sound hardware driver. Your motherboard has Realtek sound and the first step is to install the Realtek sound drivers. My ASUS also came with Sonic Studio 2 which is a sound enhancement package. Check the ASUS install disc to see if you have something similar.

May not be a speaker problem.

 

Sound doesn't work - but driver won't reinstall

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern, I would suggest you to go to the device manager and check if the sound drivers are installed. If installed please update the drivers and check.

Step 1:

• 
  Press Windows key + X.
  
• 
  Click on Device Manager, expand “sound, video and game controllers”
  and check if any sound drivers are installed.
  
• 
  If yes, right click on the driver and hit update.
  

Or else go the manufacturer website and install the latest driver.

Step 2: Also run hardware troubleshooter and check if it helps.

• 
  Type Troubleshooting in the search box and hit enter.
  
• 
  Click on Troubleshooting tab.
  
• 
  Click on view all option on the upper left corner.
  
• 
  Select the Hardware and Device options from the list.
  

Hope it helps.

 

Anyone else have no sound after installing Windows 10 build 10240?

Hi,

Sorry for the late reply.

Do you get sound with basic windows drivers?

I suggest you try the following steps:

Follow the steps mentioned below:

• 
  Right on the start icon and click on device manager
  
• 
  Expand Sound video and Gaming , Select the Audio adapter, right click on un-install.
  
• 
  Restart the computer.
  
  Regards,