Windows 10: Sound issue with front audio jack

I have two computers. Both on windows 10 1903.

If I plug in headphones I have sound. If I unplug them I get sound from the internal speaker. If I plug the headphones in later, I cannot get any sound to come out from the headphones, only the internal speaker. In order to get them to work, I have to go to device manager, and uninstall the realtek audio under sound, video and game controllers. Then I have it scan for hardware changes and it works again if I leave the headphones in the port.

This issue is really bizarre. They are both dells. I have updated the audio driver from both of their support pages with no results.

Windows is up to date, as well as the drivers. Bios has no sound options other than disabling the sound. Bios is up to date.

1st pc:




The hardware ID for the audio is:
HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102807A3&REV_1000
HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102807A3

Second pc:





The hardware ID for the audio is:
INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10280817&REV_1000
INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10280817




Also I noticed the speakers and headphones seem to be combined, and I cannot separate them when clicking on the speaker by the clock. I heard you can use the realtek audio control panel to manage this, but I do not have this and when trying to install it from the ten store, it errors and does not install.

Can someone help me make sense of this?

I have tried the following:

• Ran windows audio troubleshooter which found no issues.
• I have tried uninstalling all audio devices
• Checked bios for sound settings
• Reinstalled latest updated drivers
• Attempted to download realtek audio manager without success
• Disabled all enhancements and application exclusive control.
• SFC and dism show nothing wrong

:)

 

Combo-jack for audio and sound doesn't work

Hi,

This issue may have been caused by incorrect audio settings or outdated audio driver.

Please check the link on How to Fix sound problems. We also suggest that you run Speech troubleshooter by following
these steps:

• Type "troubleshooting" on the search box.
• Select Troubleshooting on the result.
• Click View all.
• Run Speech troubleshooter.

Please let us know if you need further assistance.

 

audio jack problems

Hi,

Windows allows disabling of a certain port if you want to or if you need to. To disable a headphone or speaker audio jack, kindly follow these steps:

• Right-click the Sound or Volume icon on the lower-left side of your screen.
• Select Playback devices.
• Right-click on the playback device that you want to disable and click
  Disable.

To disable a microphone jack:

• Right-click the Sound or Volume icon on the lower-left side of your screen.
• Select Recording devices.
• Right-click on the recording device that you want to disable and click
  Disable.

Also, we recommend taking your PC to a technician for the removal of the audio jack that is stuck so that, you'll be able to use the port again.

Should you have more concerns, feel free to post.

Regards.

 

Audio Jack isn't Scanning the headset

Hi Aanika,

Faulty audio jack is one of the possible reasons why your headset is not working. For us to assist you better, kindly answer the following questions:

• Have you made any changes to your computer prior to this issue?
• Which Version and OS Build number of Windows 10 is currently installed?
• To check, press the Windows key, type winver, and press the
  Enter key.
• Have you tried the troubleshooting steps on this
  link to resolve sound issues?
• Is the headset connected to the front panel audio jack or the back panel audio jack?

Meanwhile, you can try the troubleshooting steps on this
link that was provided by preethu on April 23, 2015 to resolve your issue.

We will be looking forward to your response regarding your headset issue.