Windows 10: Sound not coming from bluetooth speaker

Hi everyone,I'm hoping someone can help with my Sony SRS-XB100 speaker. It connects to my Windows laptop via Bluetooth perfectly, but there's no sound coming out. My laptop speakers work fine, and the speaker itself works with other devices.I've tried the usual troubleshooting steps, setting it as the default device, restarting everything and uninstalling the audio/Bluetooth/speaker driver. Any suggestions on what else I could try to get the audio working? Thanks in advance!

:)

 

Bluetooth attached speakers - no sound

Hi Bill,



Thank you for writing to Microsoft Community Forums.



Thank you for sharing the required information to suggest you in the right direction to fix the issue.

1. What is the model number of the Bluetooth speaker?
   
2. Have you tried connecting the Bluetooth speakers on different computer?
   

Please try the below suggested steps to fix the issue.





Method 1

Check the Bluetooth support Service

1. On your keyboard, press Windows Key+R. This should open the Run dialog box.
   
2. Type “services.msc” (no quotes), then hit Enter.
   
3. Once you’ve got the Services window up, look for the
   Bluetooth support service and double-click it.
   
4. From the drop-down menu, select Automatic.
   
5. Now launch the Bluetooth support service by clicking the Start button.
   
6. Confirm the changes you’ve made by clicking
   Apply and OK.
   

Method 2

Use the troubleshooter for playing audio

1. To access this, follow these instructions.
   
2. Go to the taskbar and click the Search icon.
   
3. Type “audio playback” inside the box, then select ‘Find and fix audio playback
   problems’. This should open the Audio Playback troubleshooter.
   
4. Click Next. The troubleshooter will now find and repair audio playback issues
   

Method 3

Resetting your default playback device

1. Right-click the Sound icon on the taskbar, then choose Sounds from the list.
   
2. Once the Sound window is up, go to the
   Playback tab.
   
3. You will see a list of audio devices. Click the Bluetooth speakers you paired with your computer.
   
4. After that, set the Bluetooth speakers as your default playback device. You can do this by pressing the
   Set Default button.
   
5. Save the changes you’ve made by clicking
   Apply, then pressing OK.
   

You may also refer the article Fix sound problems in Windows 10
for more information.







Hope it helps.





Muralidhar

Microsoft Community Moderator

 

Bluetooth speaker (Lenovo 500) is connecting with laptop but sound is not coming

Hi Team,

I am having Lenovo Yoga 500 laptop which i use it to connect to my bluetooth stereo speaker Lenovo 500. My laptop is running the latest version of Windows 10 (last updated on 13-Jan-2016). It was working fine before last Nov 2015 big OS update.

After that (i checked it only this year), it is pairing and staying connected but the sound is not coming. Strangely the laptops speakers is also in sync with bluetooth speakers and even then no sound. Also i cannot hear the sound from the laptop speakers
when it is connected to a bluetooth speakers. Laptop speakers works well when it is not paired.

However the same bluetooth speaker is working perfectly fine with my Lumia 920 running WP 8.1.

Kindly provide your suggestions or solutions for this.

Thanks

 

bluetooth speakers

Hi Andrea,

When the Bluetooth speakers are connected, can you click on the volume icon in the bottom right hand corner

It should list the device for sound in your laptop, if you click on that name it should give you a list of devices to select from and hopefully your Bluetooth speakers should be listed, select them and the sound should now come through the speakers

Let me know how this goes