Windows 10: Sound not coming from Laptop at all.

Hi, recently my Alienware laptop's sound has stopped working altogether. Nothing comes from the speakers at all, nor when I plug in headphones. I am not sure what the problem could be, and I would love it if Microsoft support could get back to me quickly in solving this issue.


My Laptop's info:


Version: 10.0.18363 Build 18363

System Manufacturer: Alienware

System Model: Alienware 13

Processor: IntelR CoreTM i5-4210U CPU @ 1.70GHz, 2401 Mhz, 2 Cores, 4 Logical Processors

BIOS Version/Date: Alienware A10, 5/29/2019

SMBIOS Version: 2.8

BIOS Mode: Legacy

:)

 

Sound coming from both the laptop and headset in Windows 10

Hi,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it helps.

Method 1

I suggest you to run Hardware and Devices Troubleshooter. Follow these steps to run Hardware and Devices troubleshooter:

• Press Windows key + X and select Control Panel.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2: Uninstall and reinstall the Sound driver

I suggest you to try uninstall the Sound drivers check if it works for you.
Follow the steps to uninstall the Sound drivers:

• Press Windows Key + X key and click Device Manager.
• Expand ‘Sound, Video and Game Controllers.
  
• Right-click on the Audio devices listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Try to access the device manufacturer's website and download and install the latest chipset and sound drivers.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

No sound coming from any streaming service

Hi,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it fixes the issue.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• Press Windows key + X and click on Control Panel.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2: Uninstall and reinstall the Sound driver

I suggest you to try uninstall the Sound drivers check if it works for you.

Follow the steps to uninstall the Sound drivers:

• Press Windows Key + X key and click Device Manager.
• Expand ‘Sound, Video and Game Controllers.
  
• Right-click on the Audio devices listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Try to access the device manufacturer's website and download and install the latest chipset and sound drivers.

Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.

 

No Sound coming from my PC at all

Hello,

Thank you for writing to Microsoft Community Forums.

I understand it can be frustrating when the Drivers don’t work the way they are supposed to.

As you are receiving a yellow yield on one of the Audio driver under System devices, I suggest you to uninstall both the
High Definition Audio Controller drivers from System devices and other Nvidia audio drivers from Sound, video and game controllers. You can also delete the hidden drivers from the device manager.

Steps to remove hidden drivers:

1. Press and hold the Windows + X key on the keyboard.
   
2. Select Device manager.
   
3. Click View tab.
   
4. Select Show hidden devices.
   
5. Expand Sound, video and game controllers and
   System Devices, remove all the greyed out devices. To remove the greyed out devices, right click on the device and select
   uninstall.
   

Please follow these steps to uninstall the audio driver and installing it from the manufacturer’s website.

1. Press and hold the Windows + X key on the keyboard.
2. Select Device manager.
3. In Device manager, expand Sound, video and game controllers
   and System devices.
4. Right click on Realtek Audio Driver and NVIDAI Driver, select
   uninstall.
5. You will receive a prompt, make sure you check the box for Delete the driver software.
6. After uninstalling the driver, download the drivers from
   H370M DS3H (rev. 1.0) | Motherboard - GIGABYTE U.S.A. and
   install them.
7. Restart the computer and check the result.

Hope it helps.

Regards,

Noor Azam S

Microsoft Community – Moderator