Windows 10: Sound problem with jack connected headphones

My laptop is a Dell 16 7610 with Windows 11, 23H2. During the last few weeks, I have the following problem with the sound of my laptop. The sound works all right with the internal speakers and/or Bluetooth connected speakers. However, when I try to connect external speakers or headphones via the laptop’s jack, they are not connected. The sound continues coming out from the device’s internal speakers. I tried 3 different external speakers without difference.When, through the Device Manager, I uninstall the Realtek audio device and restart with the headphones connected on the jack, they are work

:)

 

Playback through headphones in jack on Windows 10 not working

Currently, on my Windows 10 PC I have the following strange behavior: my speakers and my USB headphones both will play sound fine, but my headphones in the headphone jack do not play sound. Additionally, my headphones are not listed under playback devices when they are plugged in.

What I have tried so far:

1. Restarting Computer
   
2. Double-checking volume mixer to make sure I did not accidentally mute my computer
   
3. Right-clicking sound icon and following all steps in “Troubleshoot Sound Problems” and restarting
   
4. Troubleshoot Settings → additional troubleshooters → playing audio and following all the steps
   
5. Going to Device Manager → Sound, video and game controllers and uninstalling either Realtek Audio Device or High Definition Audio Device and restarting
   
6. Going to Device Manager → Sound, video and game controllers and selecting “update driver” on High Definition Audio Device
   
7. Updating OS
   
8. Downloading drivers from the manufacturer of my computer and restarting
   
9. Going to Realtek Audio Console → Device Advanced Settings → toggling “Disable front panel jack detection” on and off and testing
   

Edit: The headphones work when plugged in to another Windows 10 PC and plugging in different headphones to my headphone jack did not seem to fix the issue.

Edit 2: When I put my headphones in the jack, sound stops coming through the speakers. When I installed a different driver (the one installed by the sound troubleshooter, not the one from the computer manufacturer), my headphones appeared in the list of devices, but no sound comes out.

Does anyone have any suggestions of anything else I could try? Any help or tips are very much appreciated.

 

Headphone Connection

Hello,

Thank you for your interest in Windows 10!

I understand that the headphones are not working when you connect then through the jack on your Windows 10 operating system. I will certainly help you with the query. I would appreciate if you could help us with more information

• 
  Have you checked plugging the headphone to a different jack on the same computer?
  
• 
  Have you checked if any other sound device work fine when plugged to the problematic jack?
  

This issue might be occurring due to incompatible drivers or broken jack. There might be a possibility that the headphone is not compatible with windows 10 operating system. Hence I would suggest you to follow the below mentioned
steps and check if that helps.

Method 1:
Hardware and devices troubleshooter

The built-in hardware and devices troubleshooter can automatically detect and fix most of the incorrect settings and errors that could cause issues with hardware. I would suggest you to run this troubleshooter to check if there is any issue with
the display adapter. Refer top these steps:

• Open Control Panel
• Click on Troubleshooting and select the view all option on the left pane.
• Click on Hardware and devices troubleshooter and follow the prompts.

Try method 2, if the issue persist

Method 2: If the Hardware and Devices troubleshooter do not fix
the issue then I would suggest you to uninstall the drivers and reboot the computer to get the updated drivers installed for the headphone. Please follow below mentioned steps:

• Open Control Panel
• Click on Device Manager and select the audio input and output drivers
• Right click on driver that appears after plugging the headphone and click on uninstall
• After uninstalling, unplug the headphone and restart the computer
• Plugging the headphone again and the computer will detect the updates drivers automatically.
  

Now check if the headphones work on the computer or not.

Hope this information is helpful. Please write back to us if you need any further assistance, we'll be glad to assist you.

 

Dell E6400 - No Sound from Headphone Jack

Good afternoon, Ken.

Do you have a headset that you could test the signal available at the jack? Unfortunately, sometimes these jacks are marginal quality.

I have an old Dell Studio 1747 and the center conductor (adapter data) on the power jack is intermittent. I must jam something under the plug to obtain connected & charging.

I don't recall which Sound card it has but I successfully installed all the drivers using Win7 compatibility mode.
My Dell currently has 1909 and fully functional.

I'll fire it up soon and check the Sound card.