Windows 10: Sound problem

Hi,


I have a problem with the sound on my ASUS TUF Gaming FX-504 laptop. While I am playing any game, after approx 40-50 minutes the sound is starting to stutter and then the sound drops out. Or the laptop changes audio output from headphones to speakers by itself after approx 40-50 minutes of gaming. Every other programs Chrome, Mozilla, audio players... works fine. The problem appears on both headphones and internal speakers.


There is what have I done:

- unplugged the headphones

- reinstalled the audio drivers

- ran the audio troubleshooter

- turned off audio enhancements

- checked for updates on official Asus page

- updated BIOS

- reinstalled whole Windows 10

- cleaned laptop from dust and changed the thermal paste in service


It started after the graphics card driver update. My laptop ran into BSOD and I had to reinstall the Windows. After the reinstallation the problem with sound appeared. Then I have done two more reinstallations of Windows, but the problem persist. I followed step-by-step instructions on Windows page for reinstalling the Windows.

Everything else works fine except low battery life and one year old graphics card driver.


I will be very thankful for any advices.


Thank you


Marek

:)

 

Sound problem

Hi,

We need to investigate further so that we can identify the cause of the issue. We suggest running the Troubleshooter and see if it helps. Follow the steps below:

• Type and select Troubleshooting on the Search bar/Cortana.
• Click Hardware and Sound.
• Select Playing Audio under Sound.
• Follow the steps that will be provided.

If the steps does not work. We suggest downloading a fresh copy of the audio driver from Realtek and see if it helps.

Looking forward to your response.

 

Good surround sound headset

I know you say you're not that guy, but stepping into the $250+ range really brings a change in build quality that might have you never having to buy another set. Otherwise, getting 6 speakers with decent sound in a headset is hard, and that's what you are asking for, and I have no suggestions, but just a bump up the list. *Stick Out Tongue

 

Sound Quality

One thing that sticks out from looking at your "My Computer" specs. You list "ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)" which suggests you do not have the correct sound hardware driver. Your motherboard has Realtek sound and the first step is to install the Realtek sound drivers. My ASUS also came with Sonic Studio 2 which is a sound enhancement package. Check the ASUS install disc to see if you have something similar.

May not be a speaker problem.