Windows 10: Sound problem

Hello,


I've recently got a problem with my sound. I've got a new PC in June last year, and it was fine until quite recently, when I bought a pair of headsets. After plugging them in, they did not work, so Windows Help prompted me to update my sound drivers, which resolved the problem, but my back sound plug on my PC case stopped working, after I plugged back my speakers.


Then I updated the sound drivers again, but the back plug still isn't working. In properties, it shows the green bar showing that the sound is present, and the sound appears every minute, but doesn't last more than one second.


Then I switched over to my front sound plugs on my computer case, and they worked partly fine. The sound was mostly present, but every minute or more frequent that that it disappears for a few seconds, making the listening really unpleasing. The volume mixer shows the bars going down to anywhere between 40 and 66% volume during the time when the sound goes off.

In the sound properties, it does the same, and in the 'Choose your output device', it changes from the default 'Speakers' which uses Realtek HD Audio to a second device called 6 - ASUS VA24E which uses AMD HD Audio, referring to my monitor. And those new settings are present during the time the sound goes off, once the sound comes back, the settings are back to normal.

NOTE: This is true for BOTH the speakers and my headset.


I've tried updating my drivers once again, but it didn't fix the problem. The headset works normally on another PC, and I could comfortably say the same for the speakers. It is really annoying, and makes the experience awful. Some media apps are sensitive to this, and as soon as it happens, the playback stops, prompting me to restart the media file or skip to another. Those apps are Windows Media Player, Groove Music, Movies & TV, Wondershare Filmora. YouTube for example works normally.


Sum up of my problem: After buying a new headset, back sound plug doesn't work anymore, and the front one breaks periodically. In settings, the output device changes between speakers/headset and monitor each time the 'break' happens.


I would confirm that the problem is with the sound jacks or the PC case, but the problem wasn't present before I plugged in my headset. I think it may be something with the drivers Windows installed for me. Thanks in advance for your help. :

:)

 

Sound problem

Hi,

We need to investigate further so that we can identify the cause of the issue. We suggest running the Troubleshooter and see if it helps. Follow the steps below:

• Type and select Troubleshooting on the Search bar/Cortana.
• Click Hardware and Sound.
• Select Playing Audio under Sound.
• Follow the steps that will be provided.

If the steps does not work. We suggest downloading a fresh copy of the audio driver from Realtek and see if it helps.

Looking forward to your response.

 

Good surround sound headset

I know you say you're not that guy, but stepping into the $250+ range really brings a change in build quality that might have you never having to buy another set. Otherwise, getting 6 speakers with decent sound in a headset is hard, and that's what you are asking for, and I have no suggestions, but just a bump up the list. *Stick Out Tongue

 

Sound Quality

One thing that sticks out from looking at your "My Computer" specs. You list "ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)" which suggests you do not have the correct sound hardware driver. Your motherboard has Realtek sound and the first step is to install the Realtek sound drivers. My ASUS also came with Sonic Studio 2 which is a sound enhancement package. Check the ASUS install disc to see if you have something similar.

May not be a speaker problem.