Windows 10: Sound quality drop when microphone is activated

Hi team,

I'm facing an issue with a bluetooth headset Jabra Evolve2 85. This device is correctly paired with windows thanks to a bluetooth dongle. Both microphona and headset are recognized. When i'm playing sound with any app a web browser, an offline music player, a music streaming service, a videogame the sound is great. As soon as the microphone is activated within an app e.g. discord/teams/zoom and even within the windows settings the sound quality severely drops out... I'm going from forum to forum without a single hint. Also it's not a matter of "power" meaning the audio mixer shows unchanged levels when switching from active to unactive microphone state.

I hope this is clear enough and thank you for reading this :

:)

 

Microphone Sound Quality

Hello, xodjbgxo,

This tutorial lists several steps on improving sound quality.

How to Manage Your Windows 10 Sound Settings - Make Tech Easier

 

Microphone Sound Quality

Hi I'm Peter an independent advisor, you could try the following:

Step 1 - Run the troubleshooter

a) Press Windows and X key together and select Control Panel.

b) Click on Troubleshooting.

c) Click onView all option on the left side of the Windows.

d) Click on Playing Audio option.

e) Click on Next and follow the onscreen instructions to troubleshoot the issue.

Step 2 - Check your microphone’s drivers

1. Type in “Device Manager” in the Search box and select it from the list.

2. Expand Sound, video and game controllers

3. Right-click (or tap and hold) your microphone device and select Update Driver Software.

4. Select Search automatically for updated driver software. This option will scan the Internet for the correct version of the driver or determine if you already have the most recent driver installed. You may be prompted to restart your computer to install the
driver.

Step 3 - Manually turn up the mic gain

1. Type in “Sound” in the Search box and select Sound (Control Panel) from the list.

2. Select the Recording tab.

3. Right-click (or tap and hold) on the active microphone input device and select Properties.

4. Select the Levels tab.

Manually drag the Microphone gain to a higher level and click Apply.

 

Sound Quality

One thing that sticks out from looking at your "My Computer" specs. You list "ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)" which suggests you do not have the correct sound hardware driver. Your motherboard has Realtek sound and the first step is to install the Realtek sound drivers. My ASUS also came with Sonic Studio 2 which is a sound enhancement package. Check the ASUS install disc to see if you have something similar.

May not be a speaker problem.