Windows 10: Sound stops, but comes back after a sound problems "quick scan"

Discus and support Sound stops, but comes back after a sound problems "quick scan" in Windows 10 Drivers and Hardware to solve the problem; I've suddenly started getting a very annoying problem: I get no sound from my speakers. In Sound Settings, the output device is correctly set, and in... Discussion in 'Windows 10 Drivers and Hardware' started by coffent, Mar 29, 2021.

  1. COFFENT
    coffent Win User

    Sound stops, but comes back after a sound problems "quick scan"


    I've suddenly started getting a very annoying problem: I get no sound from my speakers. In Sound Settings, the output device is correctly set, and in the Volume Mixer all devices/applications are set to maximum volume, as is the speaker icon in the system tray.

    If I elect to "Troubleshoot sound problems", the app does a "quick scan" and plays a tone which I hear. After that, the sound works normally again, until the next time.

    What is happening? Why does the sound go out and why does a "quick scan", which seems to have made no changes that I can determine, cause the sound to work again?

    [Windows 10 Home v. 20H2]

    :)
     
    coffent, Mar 29, 2021
    #1
  2. FIREBERD
    fireberd Win User

    Sound Quality

    One thing that sticks out from looking at your "My Computer" specs. You list "ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)" which suggests you do not have the correct sound hardware driver. Your motherboard has Realtek sound and the first step is to install the Realtek sound drivers. My ASUS also came with Sonic Studio 2 which is a sound enhancement package. Check the ASUS install disc to see if you have something similar.

    May not be a speaker problem.
     
    fireberd, Mar 29, 2021
    #2
  3. RADNEY DRI
    Radney Dri Win User
    Sound problem

    Hi,

    We need to investigate further so that we can identify the cause of the issue. We suggest running the Troubleshooter and see if it helps. Follow the steps below:

    • Type and select Troubleshooting on the Search bar/Cortana.
    • Click Hardware and Sound.
    • Select Playing Audio under Sound.
    • Follow the steps that will be provided.
    If the steps does not work. We suggest downloading a fresh copy of the audio driver from Realtek and see if it helps.

    Looking forward to your response.
     
    Radney Dri, Mar 29, 2021
    #3
  4. PAVAN_N
    Pavan_N Win User

    Sound stops, but comes back after a sound problems "quick scan"

    PROBLEM WITH SOUND

    Hi Emilio,

    Please answer these questions to assist you better.

    • Have you install pending Windows and driver updates?
    • Do you get any error message?
    • What Is the make and model of your computer?

    Follow the Microsoft article below and perform the troubleshooting steps suggested.

    Fix sound problems.

    Do let us know if you are able to get sound in your PC. Thank you.
     
    Pavan_N, Mar 29, 2021
    #4
Thema:

Sound stops, but comes back after a sound problems "quick scan"

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