Windows 10: Sound stutters on my Huawei FreeBuds 5i. It pauses every few seconds for a second or two.

Bought Huawei FreeBuds 5i. They work ok in Zoom calls and other communication applications. But during video and audio reproduction the sound stutters. That includes YouTube and Spotify. It stops for a second or two every 3 or 4 seconds. This isn't happening with the previous version of FreeBuds 4i. Or my other bluetooth headphones and I have a few of them dating from 10 years ago to only a year ago. The FreeBuds 5i work fine on all other devices PC, other laptop, phone, other phone, tabler, other tablet, TV, smartwatch.I work in the IT support business so I tried all obvious steps like:batt

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Sound stutters on my Huawei FreeBuds 5i. It pauses every few seconds for a second or two.

Bought Huawei FreeBuds 5i. They work ok in Zoom calls and other communication applications. But during video and audio reproduction the sound stutters. That includes YouTube and Spotify. It stops for a second or two every 3 or 4 seconds. This isn't happening with the previous version of FreeBuds 4i. Or my other bluetooth headphones and I have a few of them dating from 10 years ago to only a year ago. The FreeBuds 5i work fine on all other devices (PC, other laptop, phone, other phone, tabler, other tablet, TV, smartwatch).

I work in the IT support business so I tried all obvious steps like:

• battery level
  
• removed all other Bluetooth device
  
• removing (disconnect and/or uninstall) and reconnecting with and without restarting
  
• updating earphone firmware
  
• updated all relevant drivers
  
• Connected outside USB Bluetooth adapter and disabled the onboard one and then it worked fine.
  
• disabled multi device support
  
• put all settings to default
  
• disabled bass boost
  
• updated BIOS
  
• Tried all bluetooth adapter drivers available on Lenovo website for that specific device
  
• a few other things
  

I have checked every article and forum on the web and all solutions are either to basic and obvious or had no effect. Some more technical suggestion would be welcome.

My laptop is:

Processor AMD Ryzen 9 5900HX with Radeon Graphics 3.30 GHz

Installed RAM 32.0 GB (31.4 GB usable)

Device ID 313B7043-1B42-4430-B4F9-D234ECE54350

Product ID 00330-80000-00000-AA556

System type 64-bit operating system, x64-based processor

OS:

Edition Windows 11 Enterprise

Version 22H2

Installed on ‎2/‎1/‎2024

OS build 22621.3296

Serial number PF3DT110

Experience Windows Feature Experience Pack 1000.22687.1000.0

 

Huawei Freebuds 5 connection to Huawei Laptop with Windows 11 does not show as sound output source

I have been using my huawei freebuds 5 until 2 weeks ago, but it stopped working on my laptop only. It doesn't show on the list as sound output but does connect to my laptop and show it as connected in bluetooth list. I have tried many troubleshooters, updated all my drivers, repaired my device several times, and tried my earphones on different devices and it works but not on my personal laptop. I have seen another post that has a similar issue too but it was not solved in the discussion ( Redirecting )

Please assist and help me to fix this problem.

 

Stuttering Every Two Seconds

Every two seconds I get a stutter, the mouse freezes and then jumps forward. Audio stutters, games stutter, everything stutters very briefly (on the order of milliseconds) every two seconds.

This happens every two seconds like clock work. It happens on windows, it happens in browsers, it happens in games.

I've tried updating all the drivers I can find. I've tried a System restore to last month even though the problem just started today. I've tried closing out of programs and disabling various tasks.

I've tried various checks and all come back clean:

• sfc /scannow
• DISM.exe/Online /Cleanup-image /Restorehealth
• CHKDSK /f

Please help!