Windows 10: Spamming family safety emails

I keep getting emails every hour or so with no regular pattern from “microsoft family safety” however these are meant to be weekly reports. Furthermore, it says there has been no activity in the past 7 days but this is definitely not true. The email is from *** Email address is removed for privacy *** so how do I fix it?

:)

 

Family Safety, More Time Email and Activity Report

Thanks for the update on the current status of your concern and for providing the additional details we requested. Regarding the settings that you need to change in family safety, we suggest that if your email account is designated as an adult in family
safety to first remove your account then re-add it with the necessary notification settings for the child account. Doing this steps will refresh your email account and will also refresh the notifications that are supposed to be sent to your email.

Regards.

 

No email sent when adding family member to Family Safety in Windows 10

Hi,

Thank you for posting your query on Microsoft Community.

I would appreciate if you could answer a few questions to narrow down the issue.

• • • 
      Which mail are you using?
      
    • 
      Did you check in the junk folder?
      

If the invitation is not there in the junk or spam folder, I suggest you to delete the sent invitation from family safety account and re send it and check if it helps.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Family Safety seen not to be working

Hi Roi,

Thank you for contacting Microsoft Community.

Which Windows 10 build is installed on your computer?

I would suggest you to remove the child account from the family safety website and then add it again. Follow the below steps:

• Login to the
  www.familysafety.microsoft.com
• Remove the Child account.
• Now from the Parent computer, open Settings.
• Click on Accounts.
• Select Family and other users.
• Click on Add someone else to this PC.
• Enter the Email address of the Child account which was removed.
• Follow the onscreen instructions.
• Now a verification email address will be send to the Child’s Email address.
• Then login to the family safety website and then you can put the restrictions for the Child.

Hope this helps. Post back with the results so that we can assist you further.