Windows 10: SparkTrust

How can I uninstall SparkTrust when it never shows up in a program list or via any search method I've tried?

:)

 

SparkTrust disaster...

I too fell for the incredibly destructive SparkTrust ruse and have not been able to obtain Wi-Fi access or EVEN open my lap top since I closed it after HOURS of dribble from a variety of SparkTrust "techs" who were attempting to "resolve" the problem, Thus
I am unable to get into my laptop to attempt to scan/remove this insidious virus. Though all of the fees ($250 total) I paid for the program, "help" from Sparktrust and "assistance from "Advance Tech Support"... who by the way are directly associated with
Sparktrust... they were not able to resolve the start-up problem re my laptop.

Thus the laptop is totally useless as it cannot be opened beyond the non functional sign-in screen which always shows "Not Connected to Wi-Fi" icon, nor does bypassing my Wi-Fi router and directly connecting to my cable modem. I would most sincerely appreciate
and be forever grateful to whomever has had this problem and can inform me how to zap the SparkTrust virus and all related bits and pieces from a lap top which I cannot even open to access the laptop functions or Wi-Fi.

Thank You VERY much.

-D. Cormany

 

SparkTrust disaster...

I notice you listed “Other” as your antimalware program so that indicates you are not using Windows Defender.

Have you sought advice and assistance from your antimalware provider (Avast, AVG, McAfee, Norton, etc)?

http://malwaretips.com/blogs/mindspark-toolbar-removal/

I don’t understand your post and why you were paying someone associated with Sparktrust to help you remove a Sparktrust program.

Can you try a System Restore?

http://windows.microsoft.com/en-us/windows-10/windows-10-recovery-options

What about a refresh or reset?
http://windows.microsoft.com/en-us/windows-10/refresh-is-part-of-reset-in-windows-10

You may need to take your computer to a repair tech or seek assistance from MS Answerdesk (that will cost you however): Microsoft Store Deutschland Offizielle Website - kostenloser Versand, kostenlose Rückgabe

Good luck...

 

SparkTrust disaster...

Hello D.,

I am very sorry to hear of the difficulties you have experienced and would like to do everything I can to assist you. We are committed to customer satisfaction, and offer support to our customers via email and telephone. Furthermore, we are a Microsoft Certified
Partner and a member in good standing with the Better Business Bureau (BBB), and keep our company in close line with the standards of each.

From your email, we understand that you have been in contact with our advanced tech support vendor. We contract out this company to provide our clients with 24/7 support for product registration issues. You are not obligated to purchase anything from this advanced
tech support vendor. If you did purchase their services and had a negative experience, we can escalate your case to their manager. We can also provide you with their Customer Advocacy line. All of their calls and remote sessions are recorded and an investigation
into your case is possible.

Our support department is a small West-coast office available 6:30am to 4pm PST Monday to Friday to provide product and billing support. Your subscription includes complimentary support for a variety of issues. We do offer a 30 day money-back guarantee on
all of our purchases so there is no risk in taking advantage of our support while you are within this time frame. We welcome any further questions with regards to helping you feel safe and comfortable in all your dealings with our company. However, if you
simply require a refund for the SparkTrust product you have purchased, we encourage you to contact us directly via our official support channels so that we may proceed with processing the refund on your behalf.

To contact our support site, please submit your inquiry here: http://www.sparktrust.com/contact/ and someone will get back to you promptly.

We truly appreciate your business, and I look forward to hearing back from you at your earliest convenience.

Kindest Regards,

Davina

SparkTrust Liaison