Windows 10: Spatial audio greyed out after the latest windows update

After updating to the latest version of windows 11 proKB5022913 - OS Build 22621.1344, I can't even select the my Dolby access option and it is frustrating because it works perfectly fine before updating it.

:)

 

Windows sonic menu on spatial sound greyed out

My laptop : LENOVO IDEAPAD S145

Processor: Intel i3 8145u

VGA :Nvidia MX110

My problem :

I just following some steps on youtube for installing dolby atmos drivers and controller

Then after updating the driver and restarting its still no sound and the speaker indicator still red

So i abort that instalation and go back to install again the realtek driver ,after installing and restarting the driver are works but not the spatial sound

The spatial sound only works on bluetooth audio and HDMI Audio ,but in speakers hardware the windows sonic spatial sound are greyed off

Please someone help me for this problem

 

Spatial audio

For some reason whenever I try to turn on spatial audio, it just doesn't work. I use a steelseries 7 wireless headset and spatial audio worked on my console with no problem but now that u have upgraded to a pc, it just does not work for some reason. I've
tried installing latest drivers, updating windows, and uninstalling and reinstalling the audio device, non of it helped.

 

Windows 10, spatial sound options greyed out

Hi,

Thank you for writing to Microsoft Community Forums.

I appreciate you for providing the details and the screenshot to help us in understanding this issue, we will look into this for you. However, in order to get clarity and to find the root cause of the issue, please reply with the
answers to the questions below.

1. What is the make and model of your system?
   
2. Was there any major change or an update on your system prior to which you weren’t facing this issue?
   

Meanwhile, this issue could occur if Mono Audio
is enabled within the Windows Settings. Hence, I would suggest you to toggle
Off the Turn on mono audio if it is set to
On, by going to Settings > Ease of Access >
Audio and check if it helps.

I would also recommend you to click on the Enhancements tab under
Speakers / Headphones Properties and check if all the enhancements are turned
Off. If the issue persists, I would suggest you to install the default Windows audio device driver and check if you are able to enable the Spatial Sound. To do that please follow the steps below.

Steps to install High Definition Audio Device driver:

1. Press the Windows key and
   R key, this will open the Run dialogue box for you.
   
2. Type devmgmt.msc and press
   Enter, this will open the Device Manager.
   
3. Expand Sound, video and game controllers,
   right-click on the driver that is installed and select Update driver.
   
4. Select Browse my computer for driver software. In the upcoming window, click on
   Let me pick from a list of available drivers on my computer. This will open a window for you to select a device driver that you want to install for your hardware.
   
5. Select High Definition Audio Device and click on
   Next. Follow the onscreen procedure to complete the installation.
   
6. Restart the system and check if you are able to enable the Spatial Sound feature.
   

If the issue still persists, please get back to us with the results of the troubleshooting steps suggested above along with the screenshot of the Device Manager window, keeping ‘Sound, video and game controllers’ expanded.

Note: When including the screenshot in your response, kindly make sure that there are no personally identifiable information within
the screenshot.

We await your response.

Aaron Summith

Microsoft Community – Moderator