Windows 10: speaker and head phone do not work

My DEL laptop sounds do not come up. Both speaker and head phone

:)

 

Listen to VIDEOS both through Head Phones and from Laptop

Listen to VIDEOS both through Head Phones and from Laptop

Dear Admins of Windows 10 Home,

Recently have purchased the Windows 10 Home
System Information:
OMEN by HP Laptop 15"
Processor name : Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz
Total memory : 16 GB


PROBLEM:

Some Videos which have been downloaded of YouTube were able to play through the Laptop enabled Speakers but some videos are not.

Also while connecting to the Head Phones speaker also not able to listen. Here the Head Phones speakers are connected with a Cord.

But ALL the VIDEOS can able to listen through the Wireless Speakers like BEATS only.

Having put the question to HP Support they say need to download the software VLC to listen through both Laptop enabled speakers as well as Cord enabled Head Phones.

Also, BEATS Speaker was DISABLED such that Laptop enabled speakers as well as Cord enabled Head Phones, but still not working.

Can you please advise me as to how can myself enable through both Laptop enabled speakers as well as Cord enabled Head Phones.

Looking forward for your valuable advise.

 

Windows 10 recognizes my UE Megaboom as a headset and not a speaker will not work?

Hi Rachael,



Thank you for writing to Microsoft Community Forums.



I suggest you try the steps listed below and check if it works. This issue could be because of the Headphones BT SPEAKER Stereo being set as default. I suggest you to try the steps listed below and check if it works.

• Pair the speaker with your PC.
  
• Right click the Windows icon on the taskbar and choose
  Device Manager.
  
• Expand Sound, video, and game controllers
  and right click on your Bluetooth speaker (BT SPEAKER Stereo).
  
• Choose Disable and acknowledge the confirmation popup. Wait for the screen to refresh.
  
• Right click on the same device again and Enable.
  
• Exit Device Manager and see if the issue persist.
  

Regards,

 

Speakers and headphones work at the same time

Hi.

Let us isolate your concern by answering these few questions.

• Have you tried connecting your headphones directly to your desktop?
• Does your speaker work normally when connected to your desktop?

You may try the following steps to help resolve your concern:

• Unplug or Disconnect your speaker from the desktop.
• Connect your headphone directly to the desktop.

If the headphone works properly when directly connected to the desktop, we suggest that you contact your speaker manufacturer for assistance.

Let us know how it goes.