Windows 10: Speaker not recognized each time computer turn on/after restart

I m using SteelSeries Arctis Pro + Gamedac (using usb, not jack) but there is a problems,

I did some experiment:
1. I plug in the headphone WITH/WITHOUT the driver (SteelSeries engine)
-> the speaker recognized my 'Speakers - GameDAC Game' and 'Headset Earphone - Game DAC chat'.
-> when I choose Speakers as my default device and Headset Earphone as my default communication device:
--> Cortana doesn't have sound
-> when I restart my computer, nothing changed with the setting, still the same (speakers as my default device) which is normal, but the sound enhance setting is reverted. (ex. I enable the bass booster, after I restart my PC, the bass booster is disabled)

2. I plug in the headphone WITH the driver (SteelSeries engine) AND the extension driver to enable dts 7.1 sound.
-> when I choose Speakers as my default device and Headset Earphone as my default communication device:
--> Cortana still doesn't have sound
-> when I restart my computer, the setting is CHANGED, the Speaker as my default device is GONE. I need to re-plug in the device to make the speakers device is comes back. and yes, the sound enhance setting is also reverted (all disabled).


I also bough 'dolby access' from the store to enable dolby atmos on my sound settings, but it is only configurable when Im using 'Headset Earphone - GameDAC chat' as my default device, which it should be my default communication device.

When Im trying to enabling dolby atmos on my speakers, the 'dolby atmos' setting is grey which is I cannot choose as my setting,


please help

:)

 

Speakers not recognized after Win 10 Reset

We appreciate your response. Have you tried checking/using your speaker on a different computer? This is to check if it is a hardware related issue. If the speaker is working fine on a different computer; then, we suggest that you try installing the latest
audio driver, and check if it works for you. Below are the steps:

• Press Windows + X keys and click
  Device Manager.
• Expand the Sound, Video and game controllers.
• Right-click on the Sound card and click on Update driver software.
• Restart the computer and check.

We look forward to your response.

 

Speakers and headphones work at the same time

Hi.

Let us isolate your concern by answering these few questions.

• Have you tried connecting your headphones directly to your desktop?
• Does your speaker work normally when connected to your desktop?

You may try the following steps to help resolve your concern:

• Unplug or Disconnect your speaker from the desktop.
• Connect your headphone directly to the desktop.

If the headphone works properly when directly connected to the desktop, we suggest that you contact your speaker manufacturer for assistance.

Let us know how it goes.

 

Computer not booting to desktop, stuck at Restarting screen

Hi Fred,

Thank you for posting in Community.

The issue might occur if the system is not Shut down properly. As you have already tried restarting the system several times, I suggest you to perform a Power Drain by following the steps provided below and check if it helps.

• Turn Off the computer and remove the power cable.
• Long press the Power button for 15-20 seconds.
• Plug in the power cable and switch on the computer.

Hope this helps. Keep us posted on the status for further assistance.