Windows 10: speaker/sound issues

have tried everything i can think of settings, troubleshooting, tests, technical advice, etc and im usually able to figure these type of issues on my own but this one has me stumped - thanks so much - sorry for the general info but i am easy to direct so any help is appreciated - if not, no worries :

:)

 

Good surround sound headset

I know you say you're not that guy, but stepping into the $250+ range really brings a change in build quality that might have you never having to buy another set. Otherwise, getting 6 speakers with decent sound in a headset is hard, and that's what you are asking for, and I have no suggestions, but just a bump up the list. *Stick Out Tongue

 

Speaker/sound issue following 1709 upgrade

Tomseys,

I've downloaded the Realtek HD audio, run the install twice with no effect.

Regarding the steps suggested above, yes.
Issues as I've gone along are: (sorry for big bits of quoted test)

"try using the generic audio driver that comes with Windows. Here's how:
Open Device Manager, right-click (or press and hold) your audio driver > Update driver software... > Browse my computer for driver software > Let me pick from a list of device drivers on my computer, select High Definition Audio Device, select Next, and follow the instructions to install"

There is NO HD audio device present to select.

"
Open Start,enter Sound, select it from the list of results. On the Playback tab, select a device, then Set Default."

The only thing I can get to here is to the control panel which takes me straight to the speakers, (Intel SST audio device WDM). There's no "Sound" in the Start section.

"On the Playback tab, right-click (or press and hold) the Default Device, and then selectProperties. On the Advanced tab, under Default Format, change the setting, and then retest your audio device. If that doesn't work, try changing the setting again."

The default format pulldown is greyed out - you can't change it. Its set at 16bit, 48000Hz

Do these missing/unchangeable bits shed any light?

 

Sound Quality

One thing that sticks out from looking at your "My Computer" specs. You list "ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)" which suggests you do not have the correct sound hardware driver. Your motherboard has Realtek sound and the first step is to install the Realtek sound drivers. My ASUS also came with Sonic Studio 2 which is a sound enhancement package. Check the ASUS install disc to see if you have something similar.

May not be a speaker problem.