Windows 10: Specific keys on Sculpt Keyboard have stopped working -- not a mechanical issue

I have two sets of the Sculpt keyboard/mouse and both have the same problem. These character entries do not work or only work intermittently:" / =These are all shift-number entries.Suddenly... Q also does not work.I am using a QWERTZ layout keyboard with the correct language / keyboard settingHere is what I have tried:Tested two separate keyboardsChanged batteries on keyboardChanged usb port for wireless fobReboot computerRemoved drivers for keyboard and mouse and rebooted to reinstallRan windows update for general updateUpdated optional updates system bios, etcRan troubleshooterRemoved

:)

 

Sculpt keyboard key issue, deassembly

I have a sculpt keyboard which I quite like. Unfortunately the g key has started not working consistently. I can't be sure, but with other keyboards, taking the cover off and removing debris would resolve the issue. How can I take the keyboard apart, at
least enough to get underneath the keys? Also, I was searching for a proper forum for this and could not find a Microsoft hardware forum, there must be one, any suggestions?

 

Sculpt Comfort Keyboard not registering 1st keystroke

Hello Kit,

An outdated or incompatible driver can be one of the possible factors why this issue occurs. That being said, I suggest you to Run the Hardware and Devices troubleshooter
and check. Follow the steps to run the troubleshooter:

1. Press Windows key + S on your keyboard.
2. Type Troubleshoot and hit
   Enter.
3. Click on Hardware and Devices.
4. Run the troubleshooter and follow the on-screen prompt.

Also suggest you to go the link below and download the latest drivers for the keyboard and see if it helps to resolve the issue:

Sculpt Ergonomic Desktop

If you have additional questions, or if the issue persists after the troubleshooting steps above, please let me know by replying to this thread. This way, I'll get notified and respond back to you as
soon as I can.

 

microsoft sculpt ergonomic keyboard

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while using the Microsoft Sculpt Ergonomic keyboard on your PC as it stops working. For more clarity on the issue, please respond to the questions below.

1. Are you aware of any changes made to the PC?
   
2. Which build version of Windows 10 are you using currently?
   
3. Does the issue occurs while using a specific application or all the applications?
   
4. Is the trans-receiver for the keyboard connected properly to the PC?
   

Meanwhile, you can try re-installing the drivers and Microsoft Mouse and keyboard center for the keyboard and check if that helps. You can download the drivers from the

Microsoft website.



If the issue persists, please get back to us with the results of troubleshooting steps to assist you better.



Regards,

Prakhar Khare

Microsoft Community – Moderator