Windows 10: Speed issues with Spectrum/Time Warner cable.

Discus and support Speed issues with Spectrum/Time Warner cable. in Windows 10 Network and Sharing to solve the problem; I just moved about a week ago. Today Spectrum came to install my new service. Sadly, it's not all that good. I had been paying for their 60Mbps... Discussion in 'Windows 10 Network and Sharing' started by jayv2251, Aug 12, 2018.

  1. JAYV2251
    jayv2251 Win User

    Speed issues with Spectrum/Time Warner cable.


    I just moved about a week ago. Today Spectrum came to install my new service. Sadly, it's not all that good. I had been paying for their 60Mbps service. With this move and new modem (Arris TM 1602A) and router (Sagemcom Fast 5260) I thought I would be set because now for the same price of the 60Mbps, I was suppose to be at 400Mbps!

    As soon as the "tech" left, I set up my laptop, directly wired to the router and did a speed test so I could see from my own eyes this amazing speed. Hit up Dslreports and wow....NOTHING! It crashed the speed test! I recieved an error message stating my connection was soooo bad it couldn't complete the test! I tried a few more times, and did manage to get through once, and that tested out at 37Mbps down and 14Mbps up. NOT what I had expected. Knowing that Spectrum also offers a free speed test I hit their site as well. It worked, but after doing a half dozen speeds tests the best I ever managed was 95Mbps down and 6Mbps up. Still not what I was told I would be getting.


    In between these test I called Spectrum and they had me go through a series of disconnect and reconnect the modem and router exercises, before doing another speed test. Even with my laptop connected directly to the modem, bypassing the router, the best speed I got was 91Mbps down and 12Mbps up. (The 95Mbps slight bump came after I updated the driver on the lan card - RealTek PCIe FE lan 10/100).


    Is there anything else I can do? Another tech won't be out until Tuesday to check what's going on. Spectrum's office says the signal the area is good, and we know it's not the router because there was no major change when I connected laptop directly to the modem. FYI...just to make sure there was no issues, I have my virus software and firewall turned off. (That reminds me to change the stock name/password on router before I shut down for the night).


    Lastly, I'm going to include a screen shot of the error message that dslReports sent when the speed test failed on their site.

    :)
     
    jayv2251, Aug 12, 2018
    #1
  2. AJAXWHITEWOLF
    AjaxWhiteWolf Win User

    time warner 651.

    651 is solved after 7 calls to time warner 1 to Microsoft and 2 to HP including a conference call with time warner it turns out 651 is a Winsock issue.

    It only took 8 days to figure out.

    Amazing.

    Thank you all for the suggestions.
     
    AjaxWhiteWolf, Aug 12, 2018
    #2
  3. AJAXWHITEWOLF
    AjaxWhiteWolf Win User
    time warner error 651

    So another time warner issue. I'm in 651 error hell. I'm running Windows 10. I've been using Windows 10 with optimum since it was first released with no issues. Then I moved to time warner land. 651 is starting to get to me. the time warner folks are no
    help, so what do I do?
     
    AjaxWhiteWolf, Aug 12, 2018
    #3
  4. ORBITZXT
    OrbitzXT Win User

    Speed issues with Spectrum/Time Warner cable.

    Time Warner HD Cable Box

    On thursday I have a technician coming to replace our DTV box with a HD Cable Box, I called to ask if I need to purchase any wires...they told me that TW provides the component cable to hook up the box to the HDTV, and that if I wanted to use an HDMI cable instead I have to purchase one. No big deal, $6 on NewEgg or so I thought. The guy was telling me that they're having *software* issues and that he highly recommends not using an HDMI cable at this time, and that information on this could be found on their website. Apparently they're doing a major overhaul of their software but I can't find any information on it. Does anyone have a Time Warner HD Cable Box, any issues with HDMI like they said?
     
    OrbitzXT, Aug 12, 2018
    #4
Thema:

Speed issues with Spectrum/Time Warner cable.

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