Windows 10: SSD not recognized by Samsung magicians

I have a new SSD 4K Samsung 870 SSD and it doesn't recognize it, but windows does. Three others that are already installed show up in Samsung magician.

:)

 

Magician 4.1 doesn't recognize samsung 830 as ssd

I need help please. Just bought 2 used Samsung 830 256 gb ssd on craiglist and put one in my laptop yesterday. I can use the drive and all that but cannot use Magician to manage the drive. Magician does recognize my other 840 ssd in the first slot. The guy I bought those from said that they came from work machines that they did upgrade to bigger ssd. I don't know if there are anything that I cannot see on the drive that preventing Magician from seeing it.

I also replaced my kid's laptop with the other 830 as the main drive. It also working fine but again Magician does not recognized it as an ssd. Same problem as my laptop.

I have check the firmware and it is the latest version. I am very new to ssd so please help.

Thanks,
John

 

Magician 4.1 doesn't recognize samsung 830 as ssd

One more notice:
In my case, when I tried to shift from Samsung 830 128GB to 840 Pro 256GB this week - Samsung Data Migration did not recognize the 2nd SSD (connected via USB3.0 SATA adapter) as a destination drive. At the same time Samsung Magician recognizes it correctly.
So, to clone my 830>840 I had to install both SSDs to my Desktop (both directly to SATAIII ports), run OS from Samsung 830 and only then clone it with default factory software. I find this a little stupid from Samsung side... If I did not have Desktop - I would not be able to clone SSD on Laptop...

 

Samsung Magician

In case anyone needs to know, or is curious,
the current firmware standings for the different Samsung SSDs:



Tool & Software | Download | Samsung V-NAND SSD

Compare the list with what you have in Magician: