Windows 10: SSD that was previously working but now seems to stall and get stuck loading in file explorer.

I started to notice that one of my SSDs began to disconnect from my PC. Files that I was working showed up as missing etc. Once I discovered this issue I checked my PC file explorer and the drive that was having issues started showing up with the other drives but did not have the bar underneath that showed how much memory it had left. I thought it my be an issue with the SATA cables so I bought an external set online and tried to connect the same SSD to my laptop. I encountered the same error which I have posted as the image, if it uploaded. when attempting to open the drive the file explorer

:)

 

File explorer slow with loading thumnails and files

Step by step guide:
1. Hold Win+r to open run
2. Type msconfig and hit ok or enter
3. Click Services
4. Navigate to Windows search (you can sort the list in descending alphabetical order)
5. Uncheck tickbox
6. Click apply then ok
7. Select to restart now

Hope this works for you.

 

Slow thumbnail loading on SSD with Windows Explorer

Hi, FelipeGiannelli

Welcome to the Microsoft Community.



Thank you for reaching out to us regarding the slow thumbnail loading issue you're experiencing with your PNY CS900 SSD on Windows 11 Ver. 23H2. I understand how frustrating it can be to encounter performance discrepancies, especially when transitioning between different drives.

Based on your detailed description and the tests you've conducted, it appears that the slow thumbnail loading is specific to the PNY CS900 SSD when used in conjunction with Windows Explorer. While the drive performs well in other scenarios such as game loading and file transfer tests, it exhibits significantly lower reading speeds when generating thumbnails for large PNG files.

Here are some additional troubleshooting steps you can try to further diagnose and potentially resolve the issue:

1. Check Disk Health: Use disk diagnostic tools like CrystalDiskInfo or SSD utilities provided by PNY to check the health status of your SSD. Look for any signs of wear or potential issues that could affect performance.
   
2. Optimize Drive Performance: Windows includes built-in tools for optimizing drive performance. You can try running the Disk Cleanup utility to remove temporary files and unnecessary system files that might be impacting performance.
   
3. Update Graphics Drivers: Although it may seem unrelated, updating your graphics drivers can sometimes improve overall system performance, including the rendering of thumbnails in Windows Explorer.
   
4. Test with Different File Types: Try generating thumbnails for files of different formats (e.g., JPEG, BMP) to see if the issue persists with specific file types or if it's more generalized.
   

I hope these suggestions help you diagnose and resolve the slow thumbnail loading issue with your PNY CS900 SSD. Please let me know if you have any further questions or if there's anything else I can assist you with.

Best Regards

Martin | Microsoft Community Support Specialist

 

Window 10 file explorer stuck

Hi Deepika,

Thanks on your help

I try all three suggestion but unfortunately the problem remain.

It is look the explorer stuck when I right clicking on file letter or try to past file.

Some details on the steps:

Step 1: When the Task manager is open no Window Explorer task exist. Clicking on File Explorer under Start menu window, bring Window Explorer task. Than I End the task using task manager and reopen the task by Run New Task in the task manger. The Window
Explorer task is appeared in the Task manger and on the screen window. Right clicking on the disk letter the Explorer was stuck again.

Step 2: I run the checkdisk on disk C (contains the Window) without /f and get report all is OK

Step 3: I run the Memory diagnostic. After long waiting time a report OK is received.

Any other suggestion will be appreciate

Thank

Naftali