Windows 10: Start Menu & Cortana Buggy After a Few Hours

Okay good.

Have you tried a clean boot, to see if the problem reappears as well?
Clean Boot - Perform in Windows 10 to Troubleshoot Software Conflicts - Windows 10 Forums
The reason I ask is, I had problems with the ASUS software and had to take it off my system.

Also, does a new administrative-level user account have the same problems? If not, I would move all my data over to the new account and delete the corrupt account.

 

Another thing you might check is Reliability History - see what's erroring - there may be a clue there.
Try Run>perfmon /rel

 

I shut my computer off overnight and I just logged on.

Cortana and Search seems to be working now. Hopefully it stays that way but I doubt it.

I'm leaving a time-stamp here to see how long it lasts. 3:49PM

 

Update: The Cortana Search lasted for about an hour or so and it switched back to old habits...

A new thing now is when I try to double click on .mp4 files this shows up:





I have to right click -> open with -> Windows Media Player in order for it to play....

 

Any clues in reliability history? Have you removed the ASUS apps?

 

Hmm very interesting....

Looks like Mircrosoft Windows Shell Experience had a problem...












9:38 was around the time I restarted my PC and logged back in.

The Check for solution ​option just says: No new solutions found

 

News: I may have worded my problem incorrectly as @dalchina has mentioned but I think I have a clearer picture of it now because I found a thread on the Microsoft site that was sort of similar to my problem and had 64 replies to it. Its an older build (from 2015) so I don't know if the solutions listed there are still applicable. I just copied and pasted the package's name that stopped working into Google and I found the thread. I would have hoped upgrading the version would have solved it but that doesn't seem to be the case with me.

I ran perfmon /rel and found out that a certain process stopped working right when I log on to my account after I restart it. Its also called Windows.ShellExperienceHost which has me to believe its connected to the Cortana and Start Menu.

Here are the technical details:




So if anyone can use this information to help me that would be great because I don't know much about it and how I can apply it (if I even can) to my case.

Link: http://answers.microsoft.com/en-us/i...1-f3c299f85081

 

Realtek drivers need updating.
If you have ASUS AI Suite on there, you might try removing it completely as well.

 

Tried updating the Realtek Audio drivers but Windows says its already updated.





As for ASUS AI Suite, I never downloaded the program so I don't think I have it on my system.

 

That link you provided: One person mentioned that it was a display driver issue; another a BIOS update needed; another person linked to this:

Another post is

That's tough to read, so
Right-click an empty space on desktop
Create a new folder named SHELL
Open the folder, click on File in upper-left and click on Open Windows Powershell (be sure to open as Admin)
Copy and paste this text into the Powershell Window:
Code: Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}[/quote] This is the re-register all apps tutorial that I linked to earlier.

Perhaps you could save the text file from Ccleaner of installed applications and upload that here?

Also, did you answer if this happens in a clean boot? I don't recall seeing that. Maybe I missed it - it's very late here.

 

Please make sure you check them all. There are more than one.

 

Here's a thread on the ATKEX_cmd.exe error which may help:
ATKEX_cmd.exe has stopped working - Microsoft Community

 

Double checked both Realtek Audio drivers for updates and Windows still says that both are already up to date.


Ran the code: ren %windir%\System32\AppLocker\Plugin*.* *.bak into CMD with Admin privileges but the system can not find the file. I looked through the thread and a few people have similar problems b/c the folder that contains whatever the code is effecting is empty (AppLocker I believe is the folder name)

Code: C:\WINDOWS\system32>ren %windir%\System32\AppLocker\Plugin*.* *.bak The system cannot find the file specified. C:\WINDOWS\system32>[/quote]

I've been suggested to run this code Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"} through Powershell before and it didn't seem to help but I decided to try it again. I ran it twice as well.

Windows Start Menu is as empty as ever and the Cortana Search seems to have been altered a bit. I can no longer find programs like Steam or Photoshop. Select applications like Illustrator have a label underneath it that says Run Commandand if it has that, I can open it. I reported this observation already about a few posts up.

Cortana Search no longer brings up Control Panel. Now its just one single result: Nvidia Control Panel which can be run.



Here are the CCleaner results as requested: 3D Builder Microsoft Corporation 9/16/2016 11.1.9.0 Adobe Creative Cloud Adobe - Pastebin.com

I have not touched any ASUS programs yet so that will be my next plan of action. I just have to find out if I actually have any ASUS programs and how to uninstall if I do.

I've seen the thread on ANTEK but the problem is, no notification appears when ANTEK fails. The only way I knew about it was from the perfmon /rel search.

As for a clean boot, I haven't done it yet. I'll be trying that next as well.

Small Update:
Ran

through Power Shell a third time and restarted my computer. Right after restarting, my start menu is looking a lot healthier.



I can't click on anything but its showing up so that's a win in my book.

Next up we have a perfectly working Cortana that's able to search for stuff. Great news but I guarantee something will go wrong again. I'm giving this a few hours.




Ran perfmon /rel to see if any stopped working and I am happy to say that nothing stopped working. So it looks like if nothing stops working, then my Cortana Search (excluding Windows Menu b/c that's still semi broken) will work! This is a really good thing to note.

 

As predicted, the Cortana Search and Start Menu have reverted back to their old ways!

I quickly checked perfmon /rel and these were the suspects:















Once again, Microsoft.Windows.ShellExperienceHost stopped working. So in all three cases that my Cortana Search and Start Menu failed to work, Microsoft.Windows.ShellExperienceHost just happened to stop working. I think these are definitely linked and that it may be the culprit.

From that, I did a Google Search and I think I hit the gold.

A thread on the Microsoft forums that was created on May 15, 2016 (so its somewhat recent) with 646 people having the same problem!

I gave it a quick look through and most of the suggestions I have already tried.

Here's the link for reference: http://answers.microsoft.com/en-us/w...a-145170fe029c

 

Hmmm...lots of irritated people in that thread! *Wink
Not seeing ASUS AI Suite on your system, so don't worry about that.

EDIT: Please make sure Fast Startup is turned OFF.

Please put the system in a clean boot state.
At an admin command prompt:
Code: DISM.exe /Online /Cleanup-image /Restorehealth[/quote] Then:
Code: sfc /scannow[/quote] Please upload command window screenshots of the results of both.

Then enter:
Code: findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"[/quote] Find the file sfcdetails.txt on your desktop and upload it here using the CODE (#) button in Advanced Reply.