Windows 10: Start menu not opening and blue screen

I am running dell g5 laptop and i am facing a issue regarding start menu. When i click the windows key on laptop start menu doesn't appera untill a mouse click is registered.

Sometimes when i press windows key file explorer opens up but mostly on pressing windows key nothing happens untill i press button on trackpad

Also i am getting a blue screen on this device often



:)

 

How do I get a screenshot of start menu?

1. Run snipping tool ( If screen appears grayed out, press ESC, if not continue step 2.)
2. Click to open the start menu
3. Hold CTRL and press print Screen. Screen will appear grayed out, ready to capture.

NOTE: This will work with all popup menus ie. Windows Menu, Context menu etc...

 

Windows 10 Start Menu won't open.

Hi Dougie,

Corrupted system files could be one of the reason why Start Menu is not opening.

As an initial troubleshooting, we suggest following the steps listed in this article:
Troubleshoot problems with the Start menu or Cortana
see if it helps resolve the issue.

Update us with the outcome so we can provide further assistance.

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.