Windows 10: Starting Camera Causes Blue Screen

I just bought a new XPS 13 directly from Dell. Every time I attempt to engage the camera System Settings, Zoom, etc., Windows 11 automatically goes into a "Blue Screen", and the computer restarts. The 'camera light' indicating the camera is in use does go on, and stays on until the automatic reboot has started.All of the Dell firmware including new BIOS update have been installed, as have all Windows 11 updates.Any ideas on what direction I should turn?Thanks.

:)

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Blue Screen of Deaths on a Daily

I have tried all of the options there, Which is why i included in my post the lists of things that i performed to isolate the cause of bsod. Thanks

 

Blue screen error caused by ntoskrnl.exe

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate your effort on this. I have analyzed the dump files and will need the following information:

• When do you get the Blue Screen error?
  
• Are you able to boot the computer to Desktop?
  
• Which build version of Windows 10 is installed on the computer? To check type: winver in the search bar on the Taskbar and hit Enter.
  

The Blue screen error caused by ntoskrnl.exe is related to memory and possibly a faulty driver. I suggest you to follow the steps mentioned below:



Method 1: Boot in to safe mode



I suggest you to boot the computer into safe mode and see if the issue persists in safe mode. Please refer the article

Start your PC in safe mode in Windows 10 and boot the computer into safe mode.



If the computer works fine in safe mode, I suggest you to perform a clean boot in safe mode environment to isolate the issue.

Performing a clean boot will start the computer with minimal set of drivers and programs, to determine whether a background program is causing the issue. Some of the Startup programs will not load after performing a clean boot on the computer. However,
that functionality will return when you reset the computer to start normally after finishing the troubleshooting.



To perform a clean boot on the computer refer to the article
How to perform a clean boot in Windows.



If performing a clean boot fixes the issue then, please refer to the section
How to determine what is causing the problem after you do a clean boot
to check which program is causing the issue.



Note: Please refer the section Reset the computer to start normally after clean boot troubleshooting
to boot the computer in to normal mode after troubleshooting.



Method 2: Run memory diagnostics



Since the Blue screen error is related to memory, I suggest you to run a Memory diagnostic on the computer to diagnose the memory installed on the computer.
Please follow the steps mentioned below:

1. Press Windows key + R, to open
   Run dialog box.
   
2. Type mdsched and click on
   OK.
   
3. Click on Restart now and check for problems.
   

For additional information, refer the article
Troubleshoot blue screen errors.



Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator