Windows 10: Startup looks for password to unknown account

When I startup, Windows automatically tries to open an unknown account and tells me that the password is incorrect. I then select the other available user shown and enter my pin. When I go to Control Panel/User Accounts, the unknown account is not shown. To what account is it trying to automatically login on initial startup? I just updated to Windows 11, but had this same problem in Windows 10.

:)

 

Windows Startup password

Is it possible to remove a startup password without being able to log into the system? A friend's laptop just prompt her today for a password that she never enabled. Now, she does have a standard user account password, but that doesn't work for the startup password. She had the computer for about a year now and it has never asked for a startup password until today.

I tried to use Hiren Boot CD to run a diagnostic on the laptop, but it has a bsod. Windows 10 normal boot crashes as well

 

Unknown original administrator name and password

The dvd I've been using is the Walmart one:




Here are the contents as shown on drive D:




- - - Updated - - -

Okay, we are getting somewhere now. I got the official Windows 10 CD. I can get all the way to step 5 in option 5, and I don't have the same info in Load Hive. Picture attached.

 

Local Account password changed to Online Account Password

Hi,

I suggest you to follow the steps on how to switch from Microsoft account to Local account:

• Click on search in taskbar and type account.
• Click on Accounts.
• Now, under Your account, click on Sign in with Local account instead.
• Enter your Microsoft account password for confirmation and then follow the screen instruction.
• Enter User name credentials for your the Local account and click OK.
• Now, login to Local account.

Hope it helps.