Windows 10: Static noise on all audio except when played through Groove Music

Discus and support Static noise on all audio except when played through Groove Music in Windows 10 Drivers and Hardware to solve the problem; Okay, this is a really weird one. For the last 2 months I've been experiencing this reoccurring issue on my new Dell XPS 13 laptop where 1-2 times a... Discussion in 'Windows 10 Drivers and Hardware' started by severin, Nov 10, 2015.

  1. SEVERIN
    severin Win User

    Static noise on all audio except when played through Groove Music


    Okay, this is a really weird one. For the last 2 months I've been experiencing this reoccurring issue on my new Dell XPS 13 laptop where 1-2 times a day, the audio will suddenly get extremely staticy. It generally will last at least 1 minute but sometimes significantly longer, and will affect all audio, including Windows alert sounds and even the "Playback device" test sound. This affects both the internal laptop speakers and any AUX device. I have not experienced the issue when audio is played through HDMI/DP, but I haven't been able to test it enough to know for certain.

    However, there is one exception that I have only discovered today: the audio issue does NOT affect any files played through Win10's new default player, Groove. I have played exactly the same audio file on both VLC and Groove—even concurrently—to confirm.

    I've posted a link below to an MP3 recording of it: https://drive.google.com/open?id=0B8...Ho5a3R5emUyS0k

    I've spoken to Dell and we have tried countless fixes that I've tried to list below, but the problem persists:
    • Fresh reinstall of Windows
    • Replaced motherboard (twice?)
    • Uninstalled Realtek audio drivers
    • Updated BIOS
    • Tried changing all settings in the Realtek HD Audio Manager
    • Probably 4-5 other issues

    Anyone got any fresh ideas?

    Thank you!

    :)
     
    severin, Nov 10, 2015
    #1
  2. YLLOJ
    Ylloj Win User

    groove music silent

    Groove music is silent when it plays. There is no noise, but all other apps play sound. Speaker and headphones produce no sound. Lumia 950xl.
     
    Ylloj, Nov 10, 2015
    #2
  3. GRANDPERE
    grandpere Win User
    Audio Stream Replaced by Static High-pitched Noise

    I have a solution--an easy one--for any person experiencing a change in their audio stream while using a DAC unit.

    For several years, I have been using a DAC unit (digital analog converter) to play music from my computer through my sound system. I never had a problem with this setup until I recently built a new computer to replace the outdated one.

    The issue: I was able to play music from my new computer through the DAC unit. However, unfailingly, after some length of time, the music was replaced by a high-pitched, static noise. I could see that the stream was still "live", but, the music was replaced
    by noise. After much tinkering, including disabling the computer's onboard audio, rechecking the defaults (default playback device was DAC with no enhancements from the computer) and considering the possibility that the new motherboard was faulty, I discovered
    that the driver for the onboard audio was not a Win 10 driver.

    Solution: uninstall the onboard audio, restart computer and let Windows 10 find the new driver.

    I have been running music through the DAC unit, uninterrupted by noise, for almost 12 hours. Much happiness.
     
    grandpere, Nov 10, 2015
    #3
  4. SEVERIN
    severin Win User

    Static noise on all audio except when played through Groove Music

    *bump*
    Can anyone help where Dell support couldn't?

    p.s. sorry if bumps aren't allowed, but I would be pretty grateful for a solution to this.
     
    severin, Nov 11, 2015
    #4
Thema:

Static noise on all audio except when played through Groove Music

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