Windows 10: static sound from audio jack

I have a issue where my Bluetooth headphones have good sound, but everything connected to the audio jack give staticky sound. It a new computer my guess is its a hardware issue but I don't know where to look to check if its plugged in correctly or if its anther issue

:)

 

audio jack problems

Hi,

Windows allows disabling of a certain port if you want to or if you need to. To disable a headphone or speaker audio jack, kindly follow these steps:

• Right-click the Sound or Volume icon on the lower-left side of your screen.
• Select Playback devices.
• Right-click on the playback device that you want to disable and click
  Disable.

To disable a microphone jack:

• Right-click the Sound or Volume icon on the lower-left side of your screen.
• Select Recording devices.
• Right-click on the recording device that you want to disable and click
  Disable.

Also, we recommend taking your PC to a technician for the removal of the audio jack that is stuck so that, you'll be able to use the port again.

Should you have more concerns, feel free to post.

Regards.

 

Combo-jack for audio and sound doesn't work

Hi,

This issue may have been caused by incorrect audio settings or outdated audio driver.

Please check the link on How to Fix sound problems. We also suggest that you run Speech troubleshooter by following
these steps:

• Type "troubleshooting" on the search box.
• Select Troubleshooting on the result.
• Click View all.
• Run Speech troubleshooter.

Please let us know if you need further assistance.

 

only static sound in audio output

That "sounds" like a bad motherboard (or, the audio chip on the motherboard). It would be rare to have two bad audio jacks.

Couple things to check/try:

• Go into the UEFI/BIOS and toggle the audio device off, save and exit into Windows, back into BIOS, turn it back on, save and exit into Windows and test
• Download a version of Linux (Ubuntu is good) onto a USB stick and run Ubuntu from there (Don't install it, just run it from the USB). See if the audio works in Linux. If it does then you know it is a Windows or driver problem. If it doesn't you know it is bad hardware.