Windows 10: steamwebhelper is causing Nvidia Driver to crash when putting PC to Sleep.

It seems like after updating the Windows from 23H2 to 24H2, I have run into a weird problem.Whenever I Put my PC to sleep mode, it just turns off the monitor and keyboard/mouse inputs and then keeps running until its forcefully shut down. I've analyzed the minidump file, and initially, I thought it was due to the Nvidia Driver, but it seems like the problem is triggered due to the steamwebhelper process.However, I am not sure of the root problem of this. I will keep trying to solve this issue on my end and will update if there is any change. Since the PC is able to sleep sometimes, but gets bu

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Trouble Putting PC to Sleep  

I finally determined what the cause of my PC waking up right after I invoke sleep function Start > Power > Sleep. I recently purchased a Velocifire wireless (2.4ghz) keyboard that also comes with a USB cord so it can be used in corded mode. When used in corded mode, sleeping the PC is not a problem. When I use the wireless dongle, the PC refuses to sleep for more than a second. So, the wireless mode of this keyboard is what triggers the problem. In addition to the things I've tried in my original post, here are the results of some suggestions you guys made:

• Created a new fake user and logged in under than user. Same behavior.
• Started PC in Safe Mode. Unfortunately, in Safe Mode sleep functions are limited to the monitor and hard drives. Nothing to put the PC to sleep.
• Tried going into sleep via Alt + F4. Same behavior.
• powercfg -a reports S3 is active on my system.

There are no obvious irregularities in Device Manager. The dongle shows up under USB Serial Bus Controllers as a USB Composite Device.

• General Tab says "This device is working properly".
• In Driver Tab, I tried searching for a better driver, but Windows says there is no better driver.
• There is no Power Management tab.

So as it turns out, all of things I've tried appear to have been a waste of time as it was not addressing the wireless function of the keyboard. I contacted the manufacturer and they suggested that I delete the USB Composite Device entry, re-boot and re-insert the dongle. However, that did not change inability to sleep the PC. Any other ideas?

 

after putting my desktop to sleep the mouse and keyboard are no longer active

Hi Cal,

Outdated drivers may be one of the possible causes why your mouse and keyboard is not working after putting your desktop from sleep. To assist you better, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• Have you tried updating your drivers?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you check for the latest update for the drivers.

Keep us posted if you need additional help.

 

PC will not wake up from sleep and NVidia driver fails to install

Hello,

Thank you for writing to Microsoft Community Forums.

I understand it feels frustrating when the features doesn’t work the way they are supposed to work.

1. What happens when you try to wake the PC from sleep?
   
2. What is the error you get when you try to install the NVidia drivers?
   

For the issue related to sleep mode, I suggest you to refer the suggestions by

Buzzybuzz dated 12th August 2015.

Also, the graphics driver installation may fail, if there is another instance of the same installer running on the background, you can disable the automatic driver updates by changing the settings.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for ‘Run’.
   
2. In Run dialog box, type sysdm.cpl and hit enter.
   
3. Click on the hardware tab.
   
4. Now click on Device Installation Settings.
   
5. Click on the No radio button and click on
   OK.
   
6. Now click on Apply and OK.
   

As you have mentioned that you were able to install the NVidia drivers, please let us know if you are facing issues after installing the drivers.

We await your response.

Regards,

Prakhar Khare

Microsoft Community – Moderator