Windows 10: SteelSeries Arctis 7 Audio Configuration Issues

I've had a SteelSeries Arctis 7 since July with no issues. Now all of a sudden I cannot get both my audio and mic to work at the same time. In Discord my options for input are Default no voice or SteelSeries Arctis 7 Certified voice works. However, for output, I have Default No Audio, Mic Works, Headphones 2-Arctis 7 Game, or SteelSeries Arctis 7 Certified. I can only hear others in voice chat if I set it to 'Headphones' but as soon as I do this, my Mic no longer works regardless of the setting this also seems to completely disable my mic across the board. If I put it on the other two settings I get no sound but my mic still works. This problem just suddenly arose with no explanation.

In Windows Sound Settings My output device is set to Headphones 2- Arctis 7 Game Headset Earphone 2-Arctis 7 Chat is another option and my input device is set to Headset Microphone 2-Arctis 7 Chat which is the only option available. I have made sure microphone privacy settings are correct, I have the latest firmware, I have ensured nothing is muted or turned off. This problem seems related directly to Discord, which I have also done a complete clean uninstall and reinstall of to no avail. This is incredibly frustrating and I could use assistance because as it stands right now I can either use the mic or hear other people in VC but not at the same time.

Additionally, it seems like opening any program that uses audio continuously will also disable the mic across the board. For example, I play Final Fantasy XIV online. As soon as the game starts running, my mic will no longer work. But as soon as I no longer have an active output, the mic will work again.

I have already reached out to SteelSeries and they have replaced the headset in question and this did not resolve the issue. Discord support offered no help. These problems started to present themselves in late December for no explicible reason.

:)

 

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