Windows 10: Still happening: Blue screen maybe not due to Windows 11 KB5036980

Hello Community Could anyone please help with my previous reported blue screen bad system config stop code issue as I have updated my status with additional info for problem shooting over there in the first thread posted on April 30th. Couldn't do my contract work since and I cannot afford another computer at this moment Thank you so very much!P.S. I sent this question under the wrong profile so I will go on there and remove that thread. This is my personal account.

:)

 

Blue screen with Windows 11 version KB5036980

Dear community

I've installed the window update KB5036980 on 2024 April 25th. Then I didn't use the computer much but today April 30th when I tried to use the computer the blue screen came up. Stop code: BAD_SYSTEM_CONFIG_INFO. I'm not sure what caused it so I looked up troubleshoot on various places online including this forum, they suggest uninstalling latest update before resetting PC so I tried restarting with advanced option to do that but it won't let me and then tried restoring to earlier configuration but there's no such point for me to restore. Then I tried starting up windows 11 go to normal SETTING and look for update history and uninstall this update thinking this could help fix the issue but when it's maybe almost uninstalled the blue screen comes up again: stop code: BAD_SYSTEM_CONFIG_INFO. Same one that keeps popping up which prevents me to complete uninstalling this window update. Then the system tries to restart and said it runs into some issues but don't worry it's restarting. Kind of looping restarting until I forced it to stop.

When I looked at update history again, in fact it looks like this windows update was reinstalled as the install date was updated into April 30th.

So far I can still start up the computer and get to the desktop just don't know when the blue screen will pop up suddenly. Sometimes very soon, other times maybe 10mins into me working on something.

What should I try next? I really need my laptop as I have many meetings that must be held on the laptop and not with the phone.

Thank you very much.

 

Startup Blue Screen

Hi Jon,

Startup blue screen error(s) can occur if a problem causes your PC to shut down or restart unexpectedly. It could be due to the following:

• Outdated device software drivers
• Corrupted Windows update system files
• Software/Security conflicts

We would like to know some information:

• Did you get any blue screen stop error codes?
• Have you tried booting in Safe mode?

We suggest that you check this
article about troubleshooting blue screen errors and follow the troubleshooting steps provided there.

We will wait for your response

 

Blue screen issue on windows 10

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on windows 10.

I understand your concern and will help you with the issue.

To begin with troubleshooting I would like you to answer the following question:

• 
  Could you please provide the make/model of your laptop?
  

The issue might occur due to Viruses, or something changing/deleting
in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

I suggest you to follow the step below:

Step

I suggest you to refer the article below and check if it helps:

Troubleshoot blue screen errors

Resolving Blue Screen errors in Windows - Microsoft Support

Please get back to us with updated status, we will be happy to assist you.